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Mobile Apps/IVR tester, Quality Assurance, Project Manager, Engineer

Location:
Chicago, IL
Posted:
April 20, 2016

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Resume:

Tanya Petty Cell Phone: 1-773-***-**** Email: acufql@r.postjobfree.com

Linkedin: Tanya Petty

SUMMARY OF QUALIFICATIONS

A quality assurance analyst with significant diverse experience in banking/finance, publishing, gaming as both consultant and full time employee. Experience leading project teams including remote offshore teams. Skills include: Verification, QA, UAT, Embedded firmware engineer, test engineer, messaging protocols verifying operating systems, transactions, call logs. Real time control system experience, manufacturing environment, data governance and ERP/CRM experience with Lawson, PeopleSoft and Microsoft Dynamics. Degrees and certifications include MBA and technical project management certification. Experience implementing HIPAA, Basel I and II, Sarbanes-Oxley in hospitals and banks. Strong collaborator with IT, SME and vendors. Skilled problem solver and conflict resolution finder.

EXPERIENCE

Consulting 10/2010 – Present

2015 – 2016 Accenture/AT&T, Chicago, IL

Mobility/IVR Sr. Test Engineer (BC Forward Consultant)

Test IVR/VRU calls and mobile applications using iGATE parser logs for proper bank and credit card payments and arrangements.

Defined data quality standards to ensure data is compliant. Change states with automated tool ericM.

Pull call logs, write test cases for payment arrangements. Wrote SOX tests. Documented UAT defects.

Attend daily agile scrums with international test team eliciting call flows and required transactions.

Monitor and report on aggregated Data Governance metrics and activities.

Used SharePoint to house Data Governance documents, test plans, test scripts and test summaries. Manage multiple projects simultaneously.

Verified mobile application validation on iOS and Android platforms.

2014 – 2014 Deloitte, Chicago, IL

Senior Analyst (The Foster Group Consultant)

Defined tests for data governance application for department of human services.

Status reporting to customer and director by publishing appropriate metrics.

Developed presentation material and meeting minutes for public sector client.

Defect logging and monitoring via SharePoint. Triage defect resolutions.

Promoted participation and buy-in from business areas for data governance.

Partnered with IT & Business teams to develop, refine and implement data rules using SQL.

2013 – 2013 FGS Printing, Aurora, IL

Senior UAT Analyst (Robert Half Consultant)

Tested ecommerce functionality including search engines, backend databases and web services.

Tested .net applications and hotlinks.

Developed test cases, scripts, test plans and select statements. Analyze, interpret, communicate qualitative

and quantitative findings from tests. Design, prioritize, and implement test plans, scenarios and scripts.

2012 – 2012 Allstate, Northbrook, IL

Senior UAT Analyst (TEKsystems Consultant)

Tested IVR/VRU for global updates for sales and service operations. Managed defects triage resolutions.

Managed offshore analysts in Belfast at Allstate for 3 month project duration. Executed test scripts.

Tested AS400 and SQL database backend verification. Performed regression and user acceptance test.

Tested document imaging system by running jobs using XML. Verified salesforce.com workflow reports.

2012 – 2012 Astellas Pharma, Chicago, IL

Senior UAT Analyst (Randstad Consultant)

Tested Salesforce.com fusion application. Verified workflows and approvals.

Executed SQL on Netezza/Aginity database. Stored UAT test scripts on Sharepoint 2010.

08/2011 – 10/2011 Crowe Horwath, Chicago, IL

Lead UAT Analyst (The William Everett Group Consultant)

Exclusively created documents namely a test strategy with risks\issue with mitigation strategies.

Created test plans and test cases for a ecommerce college portal website.

Documented defects with Bugzilla. Interfaced with developers, business analyst and smes verifying functionality.

2002, 2008, 2010 Bank of Montreal, Chicago, IL; Buffalo Grove, IL

Data Quality Project Manager Consultant (3 engagements)

Developed flowcharts in Visio describing functions, processes and associated applications. Managed UAT process

Tested Peoplesoft upgrade and lead daily project management meeting for regional commercial and retail employees.

Executed unit, regression, and integration tests for Amcore bank conversion, operation center and relationship management application.

Tested on Hogan to Alltel conversion specifically DDA, Relationship Management functionality, edited JCL to run TSO jobs.

Implemented new UAT training location resulting in better experience and cost savings. Lead daily UAT meetings.

Develop data dictionaries. Installed PeopleSoft risk management system as part of Basel I and II.

Assist with preparation of regular core team and key meeting e.g. Executive Steering Committee

Build day to day relationships and communications with business partners.

2008 – 2008 JP Morgan Chase, Chicago, IL

Quality Assurance Test Consultant

Created commercial payment test cases for regression, unit and UAT tests using Quality Center 9.2.

Validated cardholder, manager and impersonator roles.

2005 – 2005 Abbott Labs, Waukegan, IL

Senior User Acceptance Test Consultant

Tested Salesforce automation reports using business objects. Documented test cases in Excel

Used Visual Source Safe to track previous versions of artifacts.

Life Science Validation Knowledge.

Medical Device Validation in Biopharmaceutical industry.

Expertise in documenting Validation Deliverables for life Science customers.

2003 – 2005 WMS Gaming, Chicago, IL

Test Engineer Consultant

Performed system testing on wide area mechanical slot reel casino games.

Developed and executed EPROM programming using Tasklink on embedded systems. Obtained physical media signatures.

Used Test Director to manage test cases. Used Winrunner for automated functional tests.

Developed release management documents for jurisdictional engineering.

Permanent Employee

2010 – 2011 Chicago Career Tech, Chicago, IL

Assistant Project Manager

Developed project plans for estimating testing effort and assigning resources to tasks.

Led daily globally distributed team meetings.

Maintained project plans with MS Project for unit, integration, user acceptance and regression tests.

Participated in rapid planning sessions for projects and assist with the development using Mind Spring Mind Map.

2009 – 2010 Tribune Publishing, Chicago, IL

Test Engineer II

Designed and developed tests case for Peoplesoft conversion for account receivable AR, account payable AP and interfaces.

Conducted extensive testing of the Microsoft Dynamics AX ERP system.

Manual tester on Agile Scrum environment for nationwide publications and websites.

Analyzed extensive finance and accounting root cause analysis of issues (SQL, MS Access)

2005 – 2007

User Acceptance Supervisor Federal Home Loan Bank, Chicago, IL

Built UAT department from scratch. Managed staff of 3 UAT and 3 QA Analyst

Source location, setup UAT lab, conducted UAT tests with smes, developed UAT triage process to resolve defects.

Created presentations for management on UAT metrics and next steps. Gave performance reviews.

Developed new defect management procedures using Sharepoint and Rational ClearQuest.

Developed dashboards. Developed defect triage procedures.

Assistant Project manager for Business and IT PMO. Manage multiple projects simultaneously

Responsible for test planning and coordinating with offshore developers for test execution

Work along with developers to do continuous integration testing verifying code merged per requirements.

03/1996 – 05/1998 Morgan Stanley Dean Witter, Riverwoods, IL

Bank Operations Development Manager

Traveled to nationwide operation centers verifying compliance.

Facilitated SCRUM project sessions; defined project scope, data mapping and retention models, elicited business requirements, Use Cases, workflows (including data flows), Product Evaluations, conducted Product Selections sessions, and User Acceptance Testing.

Trained employees on Quality Ways and Means policies.

Participated as an active team member within assigned phases of the software development lifecycle.

Managed corporate intern program by obtaining housing at Lake Forest college and mapping them to business departments

01/1995 – 02/1996 Bell Boyd and Lloyd, Chicago, IL

Manager of Billing and Unix System Administrator

Provided administration for passwords, printers and new user maintenance.

Managed 10 billing staff for preforma creation for 150 attorneys.

Developed daily, weekly and monthly reconciliation reports identifying current cash position of firm.

Gave performance reviews. Hired, trained and terminated staff.

01/1991 – 1/1995 Cook County/Stroeger Hospital, Chicago, IL

Management Consultant (The Foster Group)

Ran SQL verification queries identifying ICD and DRG codes utilized during ER shifts.

Installed new medical records system. Installed utilization review modules.

Automated manual medical record processes involving electronic medical records and electronic health records

Implement training seminars for nurses and doctors on basic database creation and utilization using MS Access.

Received AS400 training on RPG.

EDUCATION

Computer Science Degree

Loyola University

US-IL-Chicago

Master of Business Administration

UW-Whitewater

US-WI-Whitewater

Certification in Project Management

Illinois Institute of Technology

US-Il-Chicago

Licensed Real Estate Broker

SKILLS

IVR, VRU, Unix, EricM, iGATE Parser, Linux, Jira, SQL Server 2008, Rational Clear Quest, AS400, MS Project, Excel, Word, VISIO, Power Point, MS Project, MS Access, Document Imaging, IBM-Requisite Pro, Toad, SharePoint, ERP, HP Quality Center, ERP, EHR, Sametime, Rally, Winrunner, Test Director, Load Runner, Networking.



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