Project Manager Management

Alecia Holmes

***********@*****.***

*** ***** ***** ***** ***** Mountain, GA 30083 c:770-***-**** https://www.linkedin.com/in/alecia-holmes-9a7b13a

Career Overview

Adept at reducing development costs and providing traceability of projects. Business Process Analysis and Modeling, Implementation, Workflow testing: Planning, Coordination, Execution. Strong analytical and problem solving skills, excellent multi-taking abilities, with proven experience in utilizing people and process knowledge, to assist Enterprises in making critical decisions. Exemplary technical writing skills to create Business Requirements Document, Functional Specifications Document, Nonfunctional Requirements Document, and Use Cases Specifications. Knowledge of project management methodologies. Experience in a broad range of technologies, including business process tools such as MS Project, MS Access, SharePoint, and Visio.

Skills

Network Maintenance

Remote access technology

Excellent communication skills

Project Planning and development

Strategic planning

Contract review and recommendations

Governance, Risk, Compliance

Work Flow analysis

Content Management

IT Infrastructure/Design

Enabler, Uverse, CRM, and OMS billing platforms

Experience

Group O Marketing Solutions (AT&T), Atlanta, GA

Feb 2015 - Nov 2015

Project Manager

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Consistently monitor and report on all progress of the project to all stakeholders using project status reporting and milestones.

Sprint, Atlanta, GA

Feb 2008 - Feb 2015

Business Analyst

Gather and define functional requirements for web site projects, enhancements, and modifications.

Create the fundamental documentation necessary for the Mobile Web projects to be technically developed and tested, as well as ensures all requirements are housed within the Digital Products development repository.

Created user flow diagrams, wire frames for developing the prototype of a mobile phone application.

Customized management decision support of business models using Citrix, JIRA, HP Universal CMDB software, and other web applications.

Performed usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications.

Managed and developed internal processes for the data Help desk by working directly with Vendors and by utilizing the Service Manager application and GUI interfaces to ensure requirements were met for web applications.

Nextel Corporation, Norcross, GA

June 2004 - Feb 2008

Implementation Project Manager

Assembles project teams, access project scope and appropriate resources needed, budgeting and costs, and milestones to ensure and track timely completion of the project.

Communications with lead project manager and other stakeholders regarding progress of the project including feasibility studies, work flow charts and diagrams to ensure production team compliance with project deadlines.

Minimized the risk of service disruption and resolved problems in less time with priority incident handling and direct access to advanced support resources.

Performed gap analysis on existing and new mobile applications, gathered requirements for order entry and mobile application support for new clients; also facilitated product demo and industry best practices support to ensure functionality and efficiency of mobile and web applications.

Education

Henderson High School, Tucker, GA

May 1990

Diploma

Alison, Atlanta, GA

Jan 2016

Certified Project Management Specialist

CPMS Certification

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