Customer Service Personal Assistant

Takita Carter

[**** N. Rockwell Street] [Chicago, Illinois 60647]

T: [773-***-****]

E: [*************@*****.***]

TC

Objective

To promote my experiences through my history as a Social Service advocate and highlight my customer service qualifications.

Summary

More than five years of Social Service work.

Experience

Emergency Back Up Personal Assistant Coordinator,

Access Living Chicago

Chicago, IL, 12/2014-6/2015

Responsible for the development and implementation of Access Living’s Emergency Backup Personal Assistance Program. Advocate for recruiting and training programs implemented on the Certified Nursing Assistants.

Job Duties

●Train CNA’s to provide emergency services.

●Educate consumers on the structure and guidelines of the program’s services and the needs.

●Answering all phone calls and dispatching CNAs appropriately to conduct services.

●Presentation of workshops and seminars for Personal Assistance consumers.

Personal Assistant Coordinator, Access Living Chicago

Chicago, IL. 4/2013-11/2013.

Responsible for the development and implementation of Access Living’s Personal Assistance program that supports independent living skills of people with disabilities.

Job Duties

●Training individuals to become Personal Assistants

●Refer consumers to PAs that can adequately accommodate their needs.

●Maintain records of program participants, workshops/seminar evaluations and other pertinent data needed for reporting.

●Act as primary counselor for PA consumers as assigned.

Staff Associate, Access Living

Chicago, IL 2011-2012

Responsible for filing and organizing client portfolios and data entry. Processing and keeping up with the company’s monthly reports: evaluating what worked and what could be improved.

Job Duties

●Filing and organizing consumer reports

●Answering and routing calls to their appropriate transfer.

●Right-hand to the Community Support Manager.

Education

Rainbow Push Coalition

Construction Site Flagger Certification

2004

City Colleges of Chicago

GED

2014 - 2015

Jackson Hewitt

Tax Preparer Certification

2002

Skills

●Social Service Advocate

●Can adequately handle stressful topics and situations with others due to an extensive background in Social Services.

●Typing Speed: 80 WPM

●Organized

●Great Multitasker

References

Emmanuel Camargo 773-***-****

Long Term Care Services ***************@*****.***

Carrie Kaufman 312-***-****

Employment Opportunities Coordinator ********@************.***

Eduardo Villanueva 773-***-****

Outreach Coordinator

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