Customer Service Management

Sharee McDaniel

Objective

My objective is to work for a company that provides opportunity for growth development and allows me to utilize my current experience and skills. Experience

**/****-******t Charter Communications

Back Office Specialist

Direct support for administrative services and management for the function of the organization

Complete reports to meet the accommodations of the business using various computer software including MS Office Suite

Data Management

Data entry and managing emails which include direct communication with management

Account reconciliations

Review escalations

UAT testing to create test accounts to resolve potential errors and create solutions for live accounts

Call monitoring for improvement regarding the customer experience 8/2013-03/2014 Verizon Wireless

Customer Service Advocate

Direct facilitator between the customer and the company

Provided support for technical issues

Abided by strict adherence guidelines and goals

Provided guidance, identified complex problems, and developed ways to solve them daily

Provided resolution using critical thinking to achieve customer satisfaction 11/2011-11/2013 Rolling Green Village: Retirement Homes

Medication Technician

Administered medications following the established guidelines, policies, and procedures

Successfully documented resident records and any changes in their conditions

Recorded vital signs

Maintained the confidentiality of all medical, financial, and other sensitive material

Assisted nurse with TEDS and reapplication of oxygen

Certified Nurse’s Aide

Assisted patients with their daily personal hygiene and meals

Provided patients with daily comfort by utilizing resources and materials

Followed strict policies and procedures put in place, including infection control and health maintenance (HIPAA Competency)

Enhanced the nurses and nursing home reputation by accomplishing daily requests and exploring new opportunities for improvement

Completed weekly assessment sheets

Education

1/2013-4/2013

Greenville Literacy

Association-

Taught English as a

second Language and

Mathematics

(Internship)

01/2011-05/2013

Greenville Technical

College

Associates Degree of

Applied Science–

Human Services

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