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Sales Customer Service

Baltimore, MD
April 20, 2016

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Dana Andre Lee

Windsor Mill, MD ***** * 410-***-**** *

Skilled professional with over five years experience in product sales, marketing, e-commerce marketing and distribution, with a proven track record in meeting deadlines and providing excellent customer service.


Business Owner/Operator

Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Managed staff, prepared work schedules and assigned specific duties

Directed and coordinated company's financial and budget activities to fund operations, maximize investments, and increase efficiency

Established and implemented departmental policies, goals, objectives, and procedures, conferring with the management team, and staff members as necessary

Determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes

Planned and directed activities such as sales promotions, coordinating with other department heads as required

Determine goods and services to be sold based on forecasts of customer demand

Located, selected, and procured merchandise for resale

Route Driver

Presented bills and receipts and collected payments for goods delivered or loaded

Verified the contents of inventory loads against shipping papers

Maintained records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations

Drove trucks to deliver food

Listened to and resolve customers' complaints regarding products or services

Recorded sales or delivery information on daily sales or delivery record

Arranged merchandise and sales promotion displays or issued sales promotion materials to customers

Press Operator

Examined job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions

Verified that paper and ink meet the specifications for a given job

Changed press plates, blankets, or cylinders, as required

Professional Experience

Coca-Cola CCR

Merchandiser Handover, MD 2014 - 2016

D. L. Gifts and Windsor Mill, MD 2009 – 2012


TMD Temporaries Glen Burnie, MD 2011 - 2012

Warehouse Associate

D.A.L. Distributing, LLC Baltimore, MD 2007 – 2009


Flowers Baking Co. Glen Burnie, MD 2006 – 2007

Route Driver

Solo Cup/Sweetheart Cup Co. Owings Mills, MD 2001 – 2006

Press Operator



Baltimore County Community College Catonsville, MD August 2013 – Present

Information Technology

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