Customer Representative

providing help and advice to customers using your organisation's products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers;

analysing statistics or other data to determine the level of customer service your organisation is providing;

producing written information for customers, often involving use of computer packages/software;

writing reports analysing the customer service that your organisation provides;

developing feedback or complaints procedures for customers to use;

improving customer service procedures, policies and standards for your organisation or department;

meeting with other managers to discuss possible improvements to customer service;

being involved in staff recruitment and appraisals;

training staff to deliver a high standard of customer service;

leading or supervising a team of customer service staff;

learning about your organisation's products or services and keeping up to date with changes;

keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

QUALIFICATION:

Candidates must possess at least BSC, HND or its equivalent field in related discipline

Method of Application:

Applicants should forward their CV to ***********.****************@*****.***

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