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Customer Service Assistant

Atlanta, GA
April 20, 2016

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Michael Lionel Herbert

Atlanta, Ga



A highly talented Nursing Aide with huge experience performing work of moderate difficulty in a variety of manual duties relating to the care of residents on an assigned shift; responsible for maintaining residents quarters in a clean and orderly condition, also well known and respect by the staff and organization, also recognized by Congressman Steny Hoyer, was presented with two awards from Congressman Hoyer. Enjoyed working socially in friendly working environment in different occupations, always demonstrate a positive attitude and a deep sense of respect for others. Engaged in social positions consisted of fast paste and multitasked experiences. Committed to adapt in a well trained and friendly environment, strong teamwork, politeness, courteous, honest, and be responsible for any problem that occur and resolve it for the sake of the business. Socially oriented and always demonstrate a “can do” attitude regardless of the request. Excellent general knowledge of work duties, always flexible and ensures special projects are completed in a timely manner by performing and coordinating appropriate tasks, willing to go beyond the call of duty. Considered a well respected out going individual.


Charlotte Hall Veteran’s Facility – Certified CNA & GNA assistant 04/2006 to Present

Charlotte Hall MD

Eight years of experience as Nursing Aide

Deep knowledge of nursing assistant practices

Sound knowledge of safety and accident prevention

Profound skills in bathing,feeding, clothing, and caring for residents

Remarkable ability to work on weekends, holidays, and overtime if necessary

Excellent ability to maintain and keep records

Uncommon ability to perform multiple tasks simultaneously

Profound ability to verbally communicate with the residents and residents families, and to exercise

interact in dealing with problems concerning residents care

RIA Radiology Associates – Office Assistant

Clinton MD – 03/2005 to April/2006 March/2006

Accessed and researched X-rays for doctors, hospital and clinics

Data Entry, compiled records, worked out of office and warehouse

Typed 50wam, Microsoft Office 2000 to Office 2008 Software

Rite Aid Pharmacy – Cashier/ Pharmacy Assistant Tech

Charlotte Hall MD – 12/2004 to 03/2005

Cashier, customer service, held down front end of store, stocked and unloaded merchandise

Assisted Pharmacist in filling prescriptions

J C Penney’s Department Store – Cashier/ Customer Service Associate

Waldorf MD – 01/2003 to 12/2004

Cashiered, assisted customers and suggested sales

Managed appliance department


LaPlata High School – Graduated with honors

LaPlata MD – September/2003 to June/2006

Reference upon request

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