Kapil Gupta
** ******* **, *******, ** M*R *T* 647-***-**** acufdz@r.postjobfree.com
Professional Profile
Passionate and dedicated IT professional with a Bachelor Degree and Post Graduate Certificate in Information Technology Professional (ITP) and practical experience in customer focused, technical support environments. Highly knowledgeable in the field, with the ability to explain technical issues to clients on their own terms and listen carefully to symptoms to provide accurate diagnoses. Organized and methodical with experience in ticketing environments, prioritizes soundly to achieve goals. Reliable and flexible with a strong work ethic and personal integrity.
Career Summary
July 2015 – Jan 2016
TECHNICAL SUPPORT PROFESSIONAL II: Convergys - Chilliwack, BC
Supporting Dell clients with hardware, software issues on Windows and Macintosh using remote applications, email/chat and phone, escalating to supervisor as necessary
Provided technical support for corporate users to include setting up computers, passwords, Windows patches, rights and responsibilities using Active Directory (Computers and Users)
Troubleshooting and assisting customers with RAID setup configurations, Domains & Workgroups, and LAN/WAN network connectivity issues
Troubleshooting Cloud applications, Microsoft Office Professional 2003/2007/365 including Outlook, Visio, MS Word, MS Project
Searching and receiving data from databases, multitasking with multiple applications
Dispatching hardware items to clients to resolve issues, following up to ensure resolution
Maintaining detailed case management for accountability and case history including ticketing systems (Citrix and Seibel)
Mar 2010 – Jun 2012
SYSTEM / WINDOWS ADMINISTRATOR: Inventxo Technologies – New Delhi, India
Installed Windows Server 2003, performed administrative tasks such as Updating, Patching the Operating System and maintenance
Administer Microsoft Windows Server (Active Directory), Microsoft Workstations and network devices for 50-80 users
Migrated Windows Server 2003 to Windows Server 2008 R2 with Windows Server Updates Services, Microsoft Operations Manager
Monitored the network performance through Wireshark and Angry IP Scanner tool
Maintained System Centre Operation Manager, Hyper-V for virtual machines and VMware on the Workstations
Responsible for handling Domain Controllers, DHCP/DNS, Child Domains and Domain Trust
Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, email systems including Outlook, etc)
User accounts, passwords resetting and logons handling
Repaired laptops, deployed computer and printers
Installed and configured Windows 7 on the employees desktop and performed Windows Admin tasks such as up-gradation, software installation (Microsoft Office, Adobe Reader, Antivirus, SAP, etc)
Technical Skills
Operating Systems: Macintosh, Windows XP/7/10, Windows Sever 2008 R2
CompTIA A+: Computer hardware, software and printers with troubleshooting
Networking: Cisco Routers/Switches, Servers, VoIP, VPN, LAN/WAN, TCP/IP, DHCP, DNS, Wireless Protocols, Internet/Intranet, Network Security
Software Applications: Wireshark, Angry IP Scanner, GoToAssist, Citrix, Remedy, MS Office 2010/2013/365 Suite, Safari, Firefox, VMware, Team Viewer, MS SQL Server 2008/2012, Oracle Database
Mobile Devices: BlackBerry, Android and Apple devices (configurations and setup)
Technical Support: Over phone, Chat/Email, remote applications
CCNA: Comprehensive knowledge of Network Fundamentals, Routing & Switching Essentials, Scaling Networks and WLAN Technologies
Education and Certifications
Post Grad Certificate(3.6/4.0 - Deans Hons) - Information Technology Professional (November 2015)
Lambton College of Applied Arts & Technology - Sarnia, Ontario
Bachelor’s Degree (1st Div.) - Information Technology (2013)
Uttar Pradesh Technical University - Lucknow, India
2015 CompTIA A+
2015 Microsoft 70-646: Windows Server 2008, Server Administrator
2015 Microsoft Certified Professional
2014 CompTIA Project+
Voluntary Experience
Apr - Jun 2014
IT TECHNICIAN: Goodwill Industries (Non-Profit) - Sarnia, Ontario
Refurbished and repaired computers, installing or replacing faulty hardware components
Installed operating systems and basic software such Antivirus, Open Office, Adobe Reader
Interests and Activities
Gaming, Internet Surfing, New Technologies, Listening to Music and Playing Guitar
REFERENCES ARE AVAILABLE ON REQUEST