Customer Service Manager
Resume:
Jason Allen Cochran
Lafayette, IN 47909
*********@*******.***
Objective
Seeking long term human resources position or management position with a successful and a stable company to further my professional growth
Education
Purdue University West Lafayette, IN Aug 2003
Bachelor of Science in Organizational Leadership and Supervision
Minor: Industrial Technology
Indiana Business College Lafayette, IN May 1998
Associate Degree in Business Management
Skills
Employment Law
Training & Development
HR Policies & Procedures
HRIS Technologies
E-Verify
OSHA Logs
Proficient with Microsoft Applications
Staff Recruitment & Retention
Employee Relations
Benefits Administration
Orientation & On-Boarding
Ability to learn quickly
Work Experience
Cook Biotech Inc. July 2015 to December 2015
Human Resource Generalist
Scheduled, organized and participated in all interviews
Excellent recruiting skills and finding quality employees
Conducted all new hire orientations and onboarding
Administered all terminations and exit interviews
Helped corporate insurance department during open enrollment period
Scheduled travel and hotel arrangements for potential candidates
Handled and submitted all FMLA paperwork to Corporate Leave Department
Monitored payroll through Ceridian Payroll Solutions for 125 hourly employees
Submitted payroll bi-weekly to Corporate Payroll Department
Developed monthly review packets for salary and hourly employees
Ability to communicate effective with all employee to gain trust and credibility
Represent company for unemployment hearings
Resolve employee relations issues through effective remediation techniques
Ensured that company policies and procedures where being followed and enforced
ProAxis Group July 2012 to July 2015
Human Resource Manager
Scheduled, organized and participated in all interviews
Excellent recruiting skills and finding quality employees
Conduct all new hire orientations and onboarding paperwork
Handle all terminations and exit interviews
Administer all benefits and open enrollment periods
Handled and submitted all FMLA paperwork
Saved the company $90,000 on new health, dental and vision insurance plans
Acted as Safety coordinator for company
Forklift certified and company “Train the Trainer”
Oversee all hours worked by employees and submit hours to Paychex Inc.
Monitor vacation and personal time for employees
Effective communication with employees to build trust and good working relationship
Represent company for unemployment hearings
Handled all worker’s compensation claims
Resolve employee relations issues through effective remediation techniques
Meet weekly with CEO and Plant Manager to discuss any employee issues and company issues
Ensured that company policies and procedures where being followed and enforced
Eagle Hauling and Conveying Mar. 2008 to July 2012 Union Driver
Manage and supervise the trucking side of the construction site
Ability to dispatch 22 trucks and drivers to multiply job sites
Train and coach new drivers on construction sites
Established effective communication with construction site managers and superintendents to ensure the trucking side of the job was up to date on daily tasks
Securitas Security Services USA, INC. Dec. 2003 to Mar. 2008
Human Resource Manager
Organized and conducted all interviews and orientations
Handled all hiring and terminations of employees
Conducted monthly and quarterly safety meetings /presentations
Handled all benefits for employees
Handled and submitted all FMLA paperwork
Represented company for all unemployment hearings
Monitored vacation and sick time for all employees
Tracked all employee hours and submitted to payroll department
Resolved employee relations issues through effective remediation techniques
Collaborated with the Area Human Resource Manager and Branch Manager in solving unresolved work-related problems
Schedule weekly meetings with management from the client sites to ensure our company where meeting their needs and to discuss any issues they may have
Prepared quarterly hiring and termination reports as well as EEO reports and submitted them to corporate
Ensured that company policies and procedures where being followed and enforced
Aquarium World of Indiana Oct. 1997 to Dec. 2003
Store Manager
Trained and coached new employees on the daily tasks of the business
Scheduled work/tasks for hourly employees to accomplish
Key holder to business
Supervised 4 to 5 hourly employees
Provide exceptional customer service
Create and maintain an environment where employees are motivated to work and provide excellent customer service
Conducted physical inventory counts
Helped increased sales by 20% from 1997 to 2000for a business that was in operation for 10years upon being hired
Ordered weekly shipments of live stock to be sold each week
Provided in home installations of aquariums and out door ponds for any customers that need this service/help
Started an in home aquarium/pond maintenance program that was offered to any
and all customers
References Available on Request
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