Customer Service Sales Representative
Resume:
Brian K. Friedman
Chatsworth, CA 91311
*****.****.********@*****.***
https://www.linkedin.com/pub/brian-friedman/67/943/a0
https://www.linkedin.com/pub/brian-friedman/67/943/a0
Summary of Qualifications
Strong organizational and documentation skills
Excel in a high pace environment
Strong technical aptitude
Core Competencies
Advance Networking Knowledge
Phone support
A+ (in progress)
Cisco Certification (in progress)
Education
Keller Graduate School of Management
Master of Information Systems Management
Concentration: Information Security
GPA 3.76
September 2015
Northern Arizona University - Flagstaff, AZ Bachelor of Science in Business Administration
Major: Marketing
December 2008
Keller Graduate School of Management – Sherman Oaks
Network Security – SEC572
●Industry Standards of network protocols
●TPC/IP, routing and routed network fundamentals
●Used monitoring software to build a secure network
●Prepared response and managed actives in an event of a network breach
Security in Systems Architecture and Applications – SEC579
●Reviewed standards used to monitor and secure operating systems
●Reviewed standards to enforce various levels of availability, maintain integrity and confidently
Networking Concepts and Applications - MIS589
●Developed and analyzed a network models
●Managed data distribution and access
●Included hardware, software and interfaces
Database Concepts - MIS582
●Managed database access, and command languages
●Reviewed managerial issues for database publishing on the web and multi-user/enterprise database processing
Professional Experience
Medtronic – Northridge, CA (October 2013 – Current)
Start Right Representative
●Analyzed effectiveness and provided recommendations to customers on how to best use the product
●Excel in a high pace environment
●Diagnose root problems and unmet needs
●Work with Clinical teams to onboard patients with the new Medtronic Diabetes Pump and CGM (530g w/Enlite and Revel) for the first 3-6 months
●Provide superior customer service
●Help customers achieve their goals
IT Specialized group
Trouble shot system issues
Installed system updates
Installed network printers
Escalated tickets as needed
Worked with the Salesforce Team as a power user
Created and edited emails in Salesforce
Created graphical interfaces from data in Salesforce
Generated Analytical Data from Salesforce
Amazing Leads - Canoga Park, CA (March 2013 – October 2013)
Senior Sales Representative
●Generated business from social media
●Built and maintained new customer base
●Created and managed online campaigns
Gaspar Insurance - Woodland Hills, CA (October 2011 – May 2012)
Customer Care Representative
●Resolved customer care issues and complaints
Contact this candidate