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Technical Support Insurance Agent

Marietta, GA
April 19, 2016

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Guy Joseph

O: 888-***-**** ext: *

Cell: 404-***-****




A responsible and a challenging position where my professional experience, education and abilities would be advantageous to the growth of my employer and myself.


AS degree in Computer Information System- Nassau Community College, Garden City, NY

BS degree in Information System Management- York College, The City University, Jamaica, NY.

Georgia Peace Law Enforcement Officer Certification, Licensed Insurance Agent

Professional Summary

Information Technology Professional with more than 5 years’ experience providing hardware,

software, network administration, network design, and support using multiple tools and technologies.

• Proficient in current and legacy software applications.

• Extensive knowledge of all Windows operating and network operating systems.

• Demonstrates excellent troubleshooting and analytical abilities.

• Adept at utilizing diplomacy and integrity in all situations.

• Outstanding interpersonal and communication skills.

• Tremendous ability to quickly learn and master any and all tasks and skills.

• Demonstrated knowledge and hands-on experience of computer networking: LAN/WAN,

Remote Access, Telephony, Optical, and Wireless Broadband Technology.

• Proven to possess exceptional management skills with the ability to organize team efforts

and positively motivate people to achieve their best.


Major account technical team lead at 7-Gates llc. Weekly meeting between various management levels and technical personnel within 7-Gates llc organization. The weekly meeting consisted of development fixes due date, problem analysis verification status, and upgrades progress. Dekalb county Police Officer of the Month.

Computing/Technologies Experience

Operating Systems: All Windows platforms, Linux, Android, and Apple Platforms/IOS

Protocols: IPX, TCP/IP, RIP, Multilink Trunking, and 802.1Q

Technologies: Ethernet, VoIP and Wireless

Work Experience

Network Technical Support -November 2013-Present 7-Gates LLC-Atlanta, GA

Managed multiple, simultaneous customer cases and resolved issues using company information resources, laboratory simulations, and engineering problem solving techniques.

Provide Remote maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk

Responsible for administration and internal support of the Company’s PCs, printers, servers, database and related equipments.

Insurance Agent-February 2009-Present

Primerica Financial Services-Suwanee, GA

Provide a variety of Financial Services to clients

Investigate Insurance Policies from various companies

Provide Life Insurance

Provide Legal Protection

Master Police Officer -May 2008-November 2012 Dekalb County Police Department-Lithonia, GA

Accountable for inquiry of weapons & drugs trafficking crimes

Carried out secretly and electronic inspection, seek and seizure operations

Implement search and arrest warrant.

Work as unit verification custodian.

Performed key role in an investigation and arrest of main drug trafficker.

Attained over 200 main arrests in 4-years with 95 percent conviction rate

Done search and arrest actions as well as secret surveillance

Offered testimony in a both state and federal court cases

Support Test Engineer – January 2006- April 2008

Echostar Satellite/ Dish Network- Suwanee, GA

Provide broad technical support & Inspections to receivers on a daily-basis.

Operate Clarify Software efficiently.

Download Signal to receivers.

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