HIGHLIGHTS OF QUALIFICATIONS
Over 1 year of professional customer service in retail and fast paced environment.
Can diffuse difficult situations, handle customer issues and resolve concerns in prompt and friendly manner.
Work extremely well under stressful situations in fast paced call center environment.
Experienced f orklift operator( 4+ years) able to receive cargo into packing area, report any overages, shortages or damages from the delivery to the appropriate agents, and follow packing instructions as indicated by paperwork.
Mattress Firm Warehouse Houston,TX 08/2014 Present Warehouse Associate/ Team Lead/Assistant Manager
● Overseeing the handling of consignments and the supervising the loading and unloading of the same.
● Maintaining an account of the entire inventory in the warehouse.
● Assigning work and functions to all warehouse workers and staff.
● Ensuring the proper labeling, tagging and packaging of goods and materials. Shell Gas Station Retail Store Humble, TX 07/2014 – 07/2015 Customer Service Representative/Cashier
A ssisted with store purchases operated registers and processed monetary transactions.
Ensured appropriate changes were made to resolve customer problems according to company policy.
Completed contract forms, prepared change of address records, issued service discontinuance orders while utilizing company database.
Processed payments and insured quality customer service was provided to all customers. EGC Critical Components Humble, TX 08/2012 07/2014 Forklift Operator
R esponsibilities included: Using forklift to pull orders, working in the receiving and shipping department, picking, packing, and scanning orders using a palletizer and doing inventory.
H andling and organizing all materials to minimize damage, operating forklift equipment and performing routine maintenance during down time, safely and neatly PTL (Pipeline Technique LTD.) Humble, TX 04/2012 – 08/2013 Welder Apprentice
Keeping w ork place organized (tool shop), handling incoming and outgoing packages using forklift
assisting with welding assignments
Developed and enhanced customer relationship by responding to customer inquiries within contact center. Dragos Seafood New Orleans, La 03/2012 – 02/2013
Kept work area clean and provided quality service to customers.
Making sure work place was cleaned in a timely manner. 5t h
Round Landscaping Houston, TX 01/2007 – 01/2009
Making sure lawns were kept nice and neat
Handling all grass cutting assignments
Taking care of customers needs and working timeless hours to get the job done SKILLS
10 Key by Touch, Great Customer Service, Data Entry, Detailed Oriented, Forklift Certified Characterized as having a “Can Do Attitude”
Atascocita High School (Humble, TX) H igh School Diploma