Customer Service Representative
Resume:
VERONICA GARCIA
**** ****** **. *******, ** ***** 832-***-****
********.*****@*****.***
OBJECTIVE
Obtain an entry level position where I can utilize my current skills and knowledge, also to obtain a stable and permanent position to further my career.
SUMMARY OF QUALIFICATIONS
Excellent written & Verbal Communication skills
Strong Ability to work under minimal supervision & Prioritize work
Extremely Productive in a high volume environment
Technically Proficient in Microsoft Work, Outlook & Excel
As well as Microsoft power point and sheeting
Cash Handling Experience
Excellent Customer Service Skills
Experience in receptionists duties
SKILLS
Cash / Handling Accuracy
Credit Card Transaction
Customer Service Excellence
Loss Prevention
Merchandising / Stocking
Able to listen to verbal instructions
Efficient work in programs such as Kronos, and Genesis
Technically Proficient in Microsoft Work, Outlook & Excel
Filing
Team work expertise
Mainframe knowledge
Paper organization
WORK EXPERIENCE
02/2012 – 03/2013 ROSS STORES Houston, TX
Cashier / Retail Associate
Courteously Greeting Customers
Efficiently Process Transactions
Operate Cash Register, Scanners, and Computers
Collect Payments and Make Change for transactions
Balance Drawer at the end of each shift
Assist with Store Stocking, floor sets opening / closing
02/2013-03/2014 LOWE'S HOME IMPROVEMENT WAREHOUSE Houston, TX
Cashier/ Retail
Courteously Greeting Customers
Process daily transaction using Genesis
Process credit card applications and payments
Drawer balancing
Responsible for down stocking and up stocking items
Some janitorial work
Weekly audits on internet and phone orders
Processed phone orders
Customer service/Phone receptionist
03/2014- 02/2016 HOME DEPOT Houston, TX
Customer Service Greeter/ Special Service/ Sign Maker/ Cashier
Courteously greeting customers
Work in Enhanced Special Services Systems
Work with online orders
Customer Service phone receptionist
Scheduling Service Appointments
Working daily and weekly report and audits
Practice in strategic signage including numbers & lettering
Responsible for all ad and sale signage up to date
Processing credit applications and payments
Processing daily transactions
Processing phone orders
11/2014- present GROCERS SUPPLY COMPANY Houston, TX
Customer Service Representative
Answering phones daily (constant contact with customers)
Filing, notes, and spreadsheet making
Daily work with delivery count sheets
Calculating and issuing credits to customers
Constant interaction with buyers/retail counselors/vendors
Daily work in Excel and Word
Daily work in Mainframe systems
Daily interaction with numerous departments
Processing orders over the phone
Overall clerical/customer service duties
10/2015-01/2016 CINDIES BOUTIQUE Houston, TX
Sales Associate
Greet customers
Daily janitorial work
Phone activity with other stores for visual inventory checks
Daily processing of transactions of Credit/Cash
Floor design work
Stocking new product
General customer service skills
EDUCATION
8/2008- 05/2012 JeffersonDavisHigh School Houston, TX
06/2012-03/2013 American Intercontinental University Houston, TX
REFERENCES:
Norma Garces 832-***-****
Yvonne Blount 281-***-****
Lisa Marie Arguijo 713-***-****
Thank you for the opportunity.
Contact this candidate