Operations, project management, training
Resume:
Academic History
Ball State University Muncie, IN
Master’s Degree, Adult and Community Education, 4.0 2008 University of North Carolina-Greensboro Greensboro, NC Bachelor’s Degree, Cum laude, English, 3.51 1994
Qualification Summary
Results-oriented, high-energy, hands-on professional, with a thorough understanding of operational needs and business perspectives. Major strengths include strong leadership, project management, excellent communication skills, competent, strong team player, attention to detail, solid and supervisory skills. Accomplishments
Shop Your Spot, LLC (mobile app start up)
Built start up mobile tech company from ground up establishing a 300 merchant client base as well as a 20,000 consumer base in 18 months
Ivy Tech Community College-Central Indiana
2012-2013: Secured four first time large training contracts with four major employers in Indianapolis bringing Corporate College out of the ‘red’
2011, Fall: Implemented and facilitated the first Ivy Tech-Central Indiana’s Day of Service partnering with Habitat for Humanity, Indy Parks and Keep Indianapolis Beautiful
2009, Presenter at the NISOD (National Institute for Staff and Organizational Development) Conference in Austin, TX
ITT Technical Institute-Indianapolis Headquarters
Achieved 90% placement of graduates within 90 days of graduation for 20 out of the 21 quarters during seven years of employment
Employee of the Month-February 2000
Employee of the Year-2000
*Currently serve as Board Treasurer for Early Career College STEPHANIE K. TAYLOR
13342 Grosbeak Court – Carmel, IN 46033
317-***-**** / ***********@*****.***
2
Professional Experience
Shop Your Spot, LLC (mobile app advertising) Indianapolis, IN June 2014-present
Director of Operations
Responsibility concentration: Operations, Sales, Personnel Management, Financial Management
Created and now manage the onboarding process of retailers who purchase the use of the app
Facilitate training sessions to large groups of merchants as needed
Work closely with consumers soliciting feedback to help guide app feature development
Created and manage digital marketing efforts intended to grow merchant as well as consumer base
Serve as a liaison between the developer group and company owners to guide development, meet launch deadlines, guide content and feature enhancement process of app
Work with potential investors to raise and secure funds to assist with company’s growth Ivy Tech Community College-Central Indiana Indianapolis, IN June 2003-June 2014
February 2012-June 2014
Executive Director of Corporate College
Department responsibility concentration: Creation of customized training development for business and industry
Marketed and developed customized training programs to local (Marion and the surrounding counties) business and industry based on their need in the following sectors:
Manufacturing
Healthcare
Not-for-Profit
Technology
*worked closely with EmployIndy and WorkOne representatives Position Responsibility: Operations, Sales, Personnel Management, Recruitment, Budget Management ($3.5M)
Managed a team of 23 individuals who were responsible for the following areas:
Sales (9)
Fulfillment (6)
Marketing (1)
Administrative Services (5)
Workforce Certification (2)
August 2006 - February 2012
Director of Alternative Learning
Responsibility concentration: Flexible (Flex) programming, Service Learning and Volunteerism
Oversaw program planning of all Flex courses for each of our six academic divisions which included the following duties:
assisted each division with strategically planning Flex courses based on enrollment trends
managed all Flex courses including building, cancelling, and maintaining all data in Banner
provided weekly data to the Academic Deans, Chancellor, and School Chairs regarding Flex as it pertained to enrollments, drops and financial status’ of students
worked closely with the Academic Deans, faculty, and Marketing as well as the Chancellor in facilitating regional marketing efforts for Flex courses
worked directly with Admissions regarding program recruitment 3
Established a clear definition and accountability of Service Learning effort for faculty
Established strong relationships with the following agencies:
Gleaners Food Bank
Keep Indianapolis Beautiful
Indy Parks
Common Goal
June 2004 – August 2006
Director of Weekend Accelerated College
Managed six Weekend Accelerated College Associate degree programs which included the following duties:
developed an 8 week course schedule that met the needs of an adult learner
recruited students (achieved the average enrollment goal of 10 in each section)
increased course offerings by 10 percent each academic year
served as a liaison between faculty and the academic divisions on such issues as course materials, payment, technology support and student issues
facilitated orientations on a monthly basis, mandatory for all new accelerated students
developed ad hoc reports that monitored the program successes/weaknesses
recruited, advised and monitored students
June 2003 –June 2004
Manager, Corporate and Continuing Education (serving Marion and surrounding counties)
Developed non-credit adult continuing education courses based on the market need
Advised, enrolled and arranged student payment for all courses in my area
Chaired marketing committee which included the creation of the first Corporate and Continuing Education catalog
*taught online and face to face courses each semester; familiar with Banner and Blackboard ITT Educational Services, Inc. Indianapolis, IN
October 1997 – June 2003
National Career Services Development Specialist
Responsibilities included but were not limited to:
Trained new Directors of Career Services (DOCS) in the field on Career Services software and procedures
Developed training manuals for software and procedures
Worked heavily with national employers on issues such as national job postings as well as internship/partnership opportunities with ITT Tech
Assisted with recruiting national employers to employ ITT Tech graduates
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