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Customer Service Manager

Austin, TX
13.00 hr.
April 21, 2016

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Richard Robledo



Management experience of shipping receiving/warehouse

Strong knowledge of inventory management and order control

Forklift certified

ISO certified

Experience with installation and maintenance of all plumbing

Excellent customer service skills and attention to detail

Bilingual in English and Spanish

Proficient in Microsoft word and Excel



Performed the role of the Shipping/Receiving Supervisor

Trained employees in following all processes and procedures including high security procedures

Trained employees on machinery operations

Trained new hires on policies, procedures and safety

Maintained inventory of products in fast paced operation

Developed and monitored weekly reports to track all aspects of receiving process

Briefed sales department on new products


Adhered to all applicable OSHA regulations and OSHA meetings

Provided team support in all aspects of warehouse stock operations, which included replenishment of inventory, picking, packing and shipping

Inspected and researched inventory discrepancies

Responsible for scheduled and random inventory checks

Oversee integrity and accuracy of all product leaving the warehouse

Documented and reported on all damaged product using appropriate paperwork and procedures

Logistics experiences

Entered and edited shipments in computerized tracking database

Accountable for the shipment of product in a timely manner

Interfaced efficiently with carriers to ensure timely loading and unloading

Operated and trained others on warehouse machinery such as hand trucks, pallet jacks and forklifts


Maintained apartment complex

Serviced plumbing, painting and grounds keeping


Provided the pickup and delivery of parts to internal and external customers

Delivered various material to both commercial and residential customers


Installed and maintained all plumbing (rough in, top outs, set outs)

Delivered various plumbing supplied to residential customers

Resolved customer issues

Work Experience

Warehouse Ultra Clean Technologies Austin, TX 2013 - 2016

Warehouse CEVA Logistics Austin, TX 2007 - 2013

Manager Austin Counter Tops Austin, TX 2004 - 2007

Driver/Warehouse Christianson A/C & Heating Austin, TX 2002 - 2004

Delivery Penske Logistics Austin, TX 2001 - 2002

Maintenance City of Austin Housing Authority Austin, TX 2002 - 2002

Warehouse Budweiser Brewing Company Austin, TX 2001 - 2001

Manager/Specialist Dell Computers Austin, TX 1994 - 2001

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