Technical Support

CURRICULUM - VITAE

Temp Add Permanent Address

Bank Colony Behind

House No-71 Radha Krishan Mandir

A-Block, Rohni Sector-25 Tauru - Mewat

- 122105

New Delhi Mob.No-098********

RAMESH SINGH Email id - ********@*******.***

OBJECTIVE

A satisfying long-term employment in a challenging work environment that

provides ample opportunity to utilize my knowledge and experience for the

development of the organization and that of mine

EDUCATION QUALIFICATION

V 12th pass with non Medical from National Institute of Open

Schooling from June 2005 with 47% Marks.

V B.A. Pass from M.D.U. Rohtak University from June 2008 with

53%Marks.

TECHNICAL SKILLS

V Two Year Diploma on Lateral-Entry In Computer Science

Engineering in Shiv Gorakh Nath College Ambala 2011 - 2013 batch

With 50% Marks.

V Four Month Chip Level Course in Expert Institute of Adavance

Technology Delhi.

PROFESSIONAL EXPERIENCE

V Working with M/s Rampur Engg.Co.Ltd. Bhiwadi as a IT Support

Technician from 28th Aug 2008 to 29th January 2012.

V Working with Sanchar Indian Limited 3 Feb2012 to 14th March2013.

V Working with Multi Computer the end solution of Dell and Hp as a

Engg 3rd May 2013 to 30th Oct 2014.

V Currently working with Sonia Forgings.Pvt.Ltd. as a IT

Executive.

JOB PROFILES

V Handled technical troubleshooting within an enterprise

environment, including system crashes, slow-downs and data

recoveries. Engaged and tracked Priority 1 issues, with

responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of trouble tickets.

V Managed and Administered Windows XP and Windows 7 & 8

workstations and laptops. Supported and maintained servers and

backups. Supported Microsoft Office 2007/2010.Shared knowledge

with new recruits.

V A dynamic professional with over 3.5 years of rich experience in

the IT Infrastructure PC Support Engg. and System Integration

Services etc. Working on the live systems, providing high-end

technical support to remote clients regarding networking issues.

Handling escalations, team management ensuring 100% customer

Satisfaction at all level.

Giving technical advice on the queries using CKB (Customer

Knowledge Base).

V Primary duties included installing and configuring Windows

Servers 2003. Added, maintained and removed objects within

Active Directory. Good Knowledge of Postmaster Mail Server

(Offline) & Troubleshooting of Outlook with customer knowledge

base Online & Offline.

V Utilised problem solving and troubleshooting abilities to

resolve any major issues.

V Installation and maintenance of CCTV camera, IP Camera.

V Maintaining or repairing mostly all types of laser printer.

V Repairing all types of motherboard laptop or desktop board.

SKILL SUMMARY

V Hardware Skill :-Assembling, dismantling the system. Troubleshooting

in software related problems. Partitioning the hard disk and

installation of all kinds of software.

V Networking Skill :-Cable preparation for the networking,(Straight

through, Cross through cable, Roll over cable),LAN setup,

installation, Making Server/Client environment and giving permission.

PERSONAL PROFILE

Father's Name : Lt. Sh.G.P.Singh.

Marital Status : Married.

Hobbies : Working with Computer.

Language : Hindi and English.

Date: (RAMESH

SINGH)

Place:

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