Recent graduate seeking Business Analyst positions

Seeking assignments in Software Project Management& Software Development with a growth oriented organization

An Overview

Ability to independently perform business analysis, providing solution to critical issues, impact analysis, UAT management, documentation, create user manuals and conduct user trainings.

Certified Salesforce Administrator

Experience in managing helpdesk, understanding and resolving issues (Level 2 and 3)

Proficient in Microsoft Excel – Pivots, VLOOKUP, graphs etc.

Clear understanding of ITIL Service Desk, Incident & Problem Management and Knowledge Management practices.

Experienced with Service Now as an Incident tracking (Ticket Management system) tool.

Proficient in cross-browser and backward compatibility issues using HTML, CSS.

Skillset

Languages: C, C++, Java, ActionScript 3.0

Operating Systems: MS DOS, Windows (XP/7/8), MAC

Applications: MS Word, Excel, Power Point, Outlook, VISIO

Web: HTML, CSS, Web Designing

Tools: Audacity, Wonder share Video Editor, Adobe Flash Professional CS5, ServiceNow, Dreamweaver

Database: SQL, Oracle

Work Experience

Programmer Analyst

LogicBridge Inc., New Jersey, Unites States. Sept 2015 -Dec 2015

Security and Profile Redesign, support users and conduct user sessions. Roll out of SF1 for Retailer Community users.

MY roles and responsibilities:

Customized and implemented profiles, roles, security settings, sharing rules, fields, page layouts, etc.

Building and maintaining custom objects and fields.

Creating Reports and Dashboard components to display and analyze sales/marketing data.

Creating and maintain training materials and documentation that stimulates user adoption and best practices.

Assisting users with reports/dashboards customization.

Handling users(Creation and Password resetting, User permissions)

Share sandbox environments with existing support team

Implemented Chatter settings and slashed around 15-20% manual effort in responding to User queries.

UAT and Production Support Incident tracking

Implemented Weekly and Monthly governance reporting

Lecturer

Skyline Institute of Engineering &Technology, Greater Noida, India Mar 2007 – Jul 2010

Worked as a faculty member teaching undergraduate students in Engineering in the following courses: Data Structures using C Software Engineering Object Oriented Programming Concepts

Assisted senior professors and other faculty members in establishing new practices and conducting seminars and workshops on a regular basis.

Leadership Role in achieving The National Board of Accreditation (NBA), India certification for my college.

Mentored undergraduate students during their Project work.

Recognized for achieving the most encouraging student’s feedback from the Dept. of Computer Science and Engineering - 2008

Education:

Master of Science in Internet and Webpage Design (I.S.T.), GPA 3.78/4.0

Wilmington University, Wilmington, Delaware, USA Graduation Date: February 2016

Bachelor of Technology in Information Technology, GPA 7.1/10 Graduation Date: June 2006

Related Coursework:

Data Management Analysis, Modeling and Design Markup Languages

Project and Change Management Database/Web Design Integration Streaming Media

Internet Development/Design for Competitive Advantage Advanced Multimedia and animation

Academic Projects

Halloween Website: Designed a Halloween website for the course Markup Languages Advanced Authoring using HTML5, CSS and Java Script for online shopping of Halloween products (costumes and accessories). The website had different sections for Men, Women and Kids.

This was an individual assignment in which I designed around 10 inter-connected web-pages and worked on writing a Business Proposal, Requirements Specification, Design, making wireframes and System Architecture design for the website.

Game in Flash: Developed a flash game named Trickled, in Adobe Flash Professional CS5 using ActionScript 3.0. It is basically an avoider game with three basic levels in which player has to avoid the rain drops and the final score will be displayed.

Non-Profit Organization Website Design: Designed a website for a virtual NGO to enhance their global presence using Dreamweaver. This was a group task with a team of 5 people. A formal business case and proposal were also submitted.

My role was to design the web pages using HTML and CSS and to present the working model to the Professor.

Designed a Database Model for the course Data Management to represent various entities in a virtual Wealth Management company for their Mutual Funds products. The project aimed at launching a new Mutual Fund product from a Fund Company at a Brokerage House.

Research Paper on Project and Change Management processes in a virtual I.T. organization for the course Project and Change Management. The paper emphasized on the goals to implement a fault free change management processes with minimal business impact in an organization.

Business Case creation for the course Analysis, Modeling and Design to automate manual admission system. The business case was written from scratch for a virtual company and presented it in front of the Professor and class.

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