Customer Service Data Entry

Alicia May

Direct Care Staff - Charles Lea Center

Spartanburg, SC

**********@*****.*** - 727-***-****

To take on an entry-level position in which my customer service, office, and training in dealing with the public will be utilized. Work to enhance customer responsiveness and be able to take in more knowledge with room for advancement

WORK EXPERIENCE

Data Entry Clerk

Security Finance - Spartanburg, SC - February 2016 to February 2016 Responsibilities

Data entry

Verify taxes

PSE Mail Processing Clerk

USPS - Greenville, SC - November 2015 to January 2016 Responsibilities

Sort mail

Load unload

Mail prep

Direct Care Staff

Charles Lea Center - Spartanburg, SC - June 2013 to May 2015 Residential setting, helping patients with varies disabilities and behaviors verbal and nonverbal patients

. Assist with medication following six steps: right person, right time, right medicine, right dose, right route and document (flex pen some patients use), accompany to doctor appointments with med book and medication log

. Document accountability for all patients times vary from 15mins to 1hr

. Establish objective plans for patients to enhance an learn new skills

. Document on therap (med log, behaviors, a shift activity per patient

. Maintain clean and sanitary environment, clean and sanitize all patient rooms

. Prepare meals per each patient's dietary needs

mail handler

United States Postal Service - Orlando, FL - 2010 to 2012 Mail Handler

• load/unload trucks

• sort mail to different zip code

. Start and stop machinery, utilize pallet jacks

Customer Service

celebrity resort - Orlando, FL - 2006 to 2009

Data Entry, Handled customer service issues

• stop and start account, Collections

• Back office duties filing, copying, emails

• Handled multiple phone lines

Customer service, data entry

TC Talent - Orlando, FL - 2003 to 2005

Office duties (filing, copying, emailing

. Start and stop accounts, collections

Other Experience

Intermediate with Microsoft Word, typing speed 35-45 words per minute Developed ability to work in fast-paced atmosphere Maintained excellent customer relations and developed Customer rapport Ability to follow instructions well and make decisions with no supervision EDUCATION

High School Diploma

Oakridge High School - Orlando, FL

2000 to 2003

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