Information Technology Project Management

Josef F. Douglin

**** ********** **** ***#**** Silver Spring, Maryland 20902

Direct: 301-***-**** Home: 240-***-****

E-mail: *********@*******.** (primary)

CAREER OBJECTIVE:

To obtain a position in the Information Technology Industry that will provide mutual growth and development.

SUMMARY OF QUAILIFICATIONS:

Over fourteen years of expert experience as a communications/information technology specialist with the US Army

Active Secret Clearance

Proficient in system installation, network maintenance, troubleshooting, structured cabling, programming, and project management.

Demonstrated expert ability to provide project management guidance and counsel in support if multi-channel systems, Local Area Networks/Wide Area Networks and Internet Security Data Network.

Stationed in Germany, Iraq, and Afghanistan:

oActive Duty Army as a Signal Support Systems Specialist beginning in 2006,

oTeam Leader for Headquarters Battery for 5th Squadron 2nd Stryker Calvary Regiment, stationed in Vilseck, Germany

oDeployed to Iraq for a 15-month tour; initially as Team Leader for the Squadron Tactical Operation Center. Became the primary Communication Soldier for a vital tactical check point on a major route in the Al-Taji operation area

oMaintained a retransmission site at that check point, my new duties were to serve as a primary communications soldier for three tactical units for 5th Squadron/2SCR.

PROFESSIONAL DEVELOPMENT

Communications Security (COMSEC) 2007 - Cisco IOS Network Security course

SKILLS:

Structured Cabling

High Frequency

Trunked Radio Systems

Multi-Channel Systems

Satellite Communications

Cisco Systems

JISCC System

Radio Frequency Systems

Microsoft Office

LAN/WAN Technology

Over-the-Air-Rekeying (OTAR)

VOIP (Voice Over Internet Protocols)

Motorola Products and Radios

ISDN (Internet Security Data Network)

EDUCATION/TRAINING:

Associate’s Degree, Telecommunication Support - US Army - Graduated: 2006

Virtual Combat Operator Trainer

Fort Belvoir, VA

Certified Trainer: 2013

United States Army Signal Corps

Fort Gordon, GA

Graduated: 2006

United States Army Network Security Course

Fort Gordon, GA

Graduated: 2007

United States Army Communications Security Course

Vilseck, Germany

Graduated; 2007

United Stated Army Combat Engineer School

Fort Leonardwood, MO

Graduated: 2002

United States Air Force Security Police Academy

Lackland AFB, TX

Graduated: 1994

ARMY DEPLOYMENTS:

Germany: Rose Barracks, Vilseck (November, 2006 - April, 2009)

Iraq: Operation Iraqi Freedom 3 (August, 2007 - October, 2008)

Afghanistan: Operation Enduring Freedom (January, 2012 - October, 2012)

WORK EXPERIENCE:

Omni Shoreham Hotel, Washington, DC

Title: Loss Prevention Officer (2014-Present)

Duties:

Provided security for a 4 Star/4 Diamond property; a 940-room property.

Duties include conducting physical and video surveillance.

Monitoring hotel functions, interceding discretely, effectively and diplomatically with problem guests.

Coordination of emergency procedures, conducting spot checks of staff and responding to guest/hotel emergencies.

Provide directions to local attractions and public transportation.

Provided assistance with Secret Service for the Vice President Dick Cheney’s visit and foreign heads of state.

United States Army, District of Columbia National Guard, Washington, DC

Title: Signal Support Systems Specialist (2001-Present)

Duties:

Supervises trains and prioritized work assignment for Information Technology personnel.

Provides advanced technical support for network operations in the event of outages.

Troubleshoots and uses systems diagnostic tools and policy driven structured techniques to protect against fail systems and in support of recovery plans.

Serves as lead technical expert in accordance with agency/organizational technical manuals and the manufactures specifications.

Provides expert level technical level advice, guidance and training on local area network installation, software and hardware specifications.

Installs and evaluates communications security systems in support of COMSEC.

Install Category five and six internet cables, coaxial cables and video equipment

Ensure the quality and operation of all internet equipment

Install equipment in accordance to structural plans

Develops agency/organization technology needs in relationship to project management plans and life cycle management.

Serves as co-team leader for assessing and adapting commercially available software to agency/organizational needs.

Serco-NA, Reston, VA

Title: HR Customer Care Representative (July 2009-November 2010)

Duties:

Answered calls and inquires from soldiers, military families, veterans and retirees about careers, benefits, compensation and proper procedures.

Facilitated resolutions of callers’ issues.

Maintained electronic files of customer information

Served as a mediator between the customers and government agencies.

Navigated and operated various Microsoft Office Systems

Trained new company personal on the numerous office procedures and systems.

AWARDS/DECORATIONS/RECOGNITIONS:

Army Accommodation Medal (2)

Army Achievement Medal (2)

DC National Guard Honor Guard Team

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