Bldg. ** Las Vegas, Nevada 89123
AILEEN M. CARDONA ROMAN
Experienced bilingual computer specialist with a concentration in data entry. Served in Banco Popular of Puerto Rico and The Department of Agriculture of Puerto Rico.
Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound of knowledge of database management tool and data entry technologies.
IMS, Office Word, Excel, Outlook, Power Point, Oracle and Internet Explorer,
Typing skills- 65wpm.
MBTI (Business Training Institute), Ponce de Leon Ave., Santurce P.R
Escuela Superior Comercial Rafael Cordero Molina, Aurora St., Santurce P.R
2005 to 2015 The Home Depot, Catalinas Mall, Caguas P.R and Decatur Blvd., Las Vegas NV
Customer Service at (Special Service Department)
Responded to customer inquiry calls, quickly assessing the customers' needs and problems in order to deliver an ideal solution.
Performed on-line troubleshooting: identified problems, gave technical advice, field service request, and followed up on scheduling.
Researched lost orders and traced shipments.
Checked stock availability to fill scheduled deliveries.
2001 to 2004 Popular Mortgage, San Juan P.R.
Review and check applications and supporting documents
Code and process applications into required electronic format
Scan documents into data base
Load information onto prescribed databases
Maintain complete activity activity logs and prepare reports
Respond to request for information and statistics
Retrieve and present required information in various format
2001 to 2002 Hotel Marbella, Juana Diaz P.R.
1999 to 2000 ASDA, Administración de Servicios y Desarrollo Agropecuario