Customer Service Marketing

ADEKOYE OLADAPO

*** *** ******* **., *********, CA 92870 - 714-***-**** (C) - ***********@*****.***

Summary

Highly motivated and enthusiastic young professional looking to use my skills and knowledge to break

into the world marketing.

Highlights

Microsoft Office, including MS Word, MS Customer service expert

Excel, MS Outlook, and MS PowerPoint, Adaptive team player

Adobe Photoshop, Windows Movie Maker Critical thinking

Seasoned in conflict resolution Creative problem solver

Strong organizational skills

Experience

Disneyland Resort June 2011 to Current

Merchandise Host / Store Operations Lead

Anaheim, CA

Promoted from Merchandise Host to Store Operation Lead

Work with other members of my team, as well as collaborate with other departments to achieve

needs of guest

Help find creative solutions for cast members and guest

Make crucial decisions to help achieve goals

Handle the daily operations of the store

Manage the sales floor and daily revenue coming into the store

Evaluate customer trends to determine what is selling

Use my marketing knowledge to determine what products need to be pushed out to the floor

Use time management by effectively allocating task to cast members, while get my task done at

the same time

Teach cast members how to take the necessary steps to succeed and thrive within the

company

Communicate and solve any important information or problems with upper management.

Sports 1 Marketing January 2015 to March 2015

Marketing Intern

Irvine, CA

Researched prospective sponsors for upcoming sports and general entertainment events such

as the Masters, Pro Bowl, etc.

Help negotiate partnerships with other businesses for said events

Provide support with proposal writing and design, including sponsorship recaps

Used research tools like data.com, as well as social media

Assisted with marketing promotions, event executions and sponsorship fulfillment

Facilitated communications between external parties with internal party

Create and maintain files for sponsorship deck

Aid with sponsorship suites

Kohl's Department Store January 2009 to January 2011

Sales Associate

Fullerton, CA

Maintained, managed, and organized the Men's Department

Education

California State University 2015

Bachelor of Arts: Business Administration/ Marketing

Fullerton, CA, United States

Business Administration/ Marketing

Professional Affiliations

Member of American Marketing Association Club

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