Aimee Nutter

**** ******** ****** #*** • Denver, CO 80205 • 720-***-**** • acuerh@r.postjobfree.com

Objective

To obtain a purpose oriented position where I can maximize my 10+ years of customer service and administrative experience with an opportunity for additional growth while achieving company goals.

Summary of Qualifications

I have a great ability to gain customer trust, communicate and develop relationships with customers by educating them resulting in customer satisfaction retention and increased sales. I am dedicated to customer satisfaction, reliable, well organized, detail oriented and an effective team player with the ability to work independently with minimum supervision.

Computer Skills

Proficient in MS Word, MS Excel, MS Power Point, MS Outlook, Adobe Photoshop, Oracle, Sharepoint, Internet Explorer, Data Entry, 10-Key by touch, 65 wpm.

Professional Experience

DirecTV, Englewood, CO August 2013 – March 2014

Technical Support Representative

•Handled inbound calls from customers and also corresponded via email with customer inquiries.

•Promptly responded to general inquires and troubleshoot equipment and cable programming issues with customers.

•Cross trained other customer service representatives when needed.

Kelly Services, Irving, TX April 2013 – July 2013

Claims Processor

•Investigated, researched and analyzed liability claims to determine course of action regarding insurance claims for policy holders.

Grand Hall USA, Garland, TX August 2006 – February 2013

Customer Support Representative

•Handled inbound calls from customers and also corresponded via email, mail and fax with inquiries.

•Placed orders for replacement and warranty parts.

•Processed orders and received customer payments in person.

•Assisted customers with troubleshooting and assembly issues.

•Served as a purchasing liaison.

•Assisted with conducting interviews and training new hires.

•Assisted accounts payable with special projects.

•Assisted administrative assistant.

•Cross trained other customer service representatives when needed.

CITI Cards, Irving, TX October 2003 – April 2005

Customer Service Representative

•Handled inbound calls from customers with personal and commercial accounts and processed debit and credit transactions.

Education

School of Business and Management at Yvonne A. Ewell Townview Center, Dallas, TX 1992 - 1996.

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