Sales Coordinator/Planner
Resume:
Lorrie Dunn
Clayton, NC 27527
(585) 704 - 2666 (Cell)
**********@*****.***
CAREER OBJECTIVE:
An enthusiastic Sales Coordinator with over 20 years of progressive experience in manufacturing and wholesale/retail environments. Seeking a position where my professional skills and experience can positively impact a company‘s growth and profitability.
CAREER SUMMARY:
A creative, assertive, detail and results oriented professional experienced at developing and directing interdepartmental efforts to achieve corporate objectives. I am a high-energy, self-starter who works well independently, under pressure and thrives on challenge.
RELATED PROFESSIONAL EXPERIENCE:
EMCO Wheaton Retail – Wilson, NC May 2014 – Present
Sales Coordinator/Customer Service
Manufacturer & Distributor of Petroleum & Groundwater Products
Working closely with and within the departments and helping in co-ordination for sound functioning of the organization
Communicating with and within the sales team to gather information useful for the management in research and planning
Monitoring the trends and evaluating the sales goals.
Investigate product complaints, working with quality and engineering for resolution.
Attending network and promotional events to develop and maintain contact with potential and professional clients.
Collecting, analyzing, evaluating and evaluate information in order to increase productivity of sales.
Coordinate with Supply chain on immediate requirements and projected forecast.
Kioti Tractor – Wendell, NC Dec. 2013 – May 2014
Quality Assurance Coordinator
Distributor
Responsible for the investigation of inventory discrepancies, adjustments and accuracy.
Handled all shortage & damage claims, carrier freight claims, and replacements and in charge of recouping costs.
Order entry for sales order, credit memos, credit returns, debit memos, CRM case management and reporting.
Worked with international vendors to report defective material/product or questionable conditions, on a daily-monthly-quarterly basis.
AB Interconnect – Smithfield, NC Aug 2012 – Dec. 2013
Master Scheduler/Planner
Manufacturer of electronic equipment for the Aerospace and Defense Industries
Responsible for all plant scheduling activities based on plant capacities and material availability.
Managed production planning staff and scheduling of material flow to meet production schedules and on time customer shipments.
Increased customer on time delivery from 85% to 98%.
Developed plans to accommodate production from sales projections, product management input, and sales order backlog.
Scheduled planned orders and releasing to support build plans and capacity planning.
Reduced the number of work orders though flattening BOMS (phantoms) and implementing auto release/commit functions within the MRP system.
Confer with department supervisors to determine progress on work and completion dates and compiling reports on production problems.
Maintained key metrics to monitor performance to plan.
Reviewed production schedules, work orders to determine personnel, material requirements and priorities. Identified challenges and resolved in order to exceed targets.
Managed forecast need of inventory levels and availability of finished goods and sub-component materials.
Implemented engineering BOM changes on the WO’s and the production floor.
Reduced past due orders to customers from $265,000 down to $12,000.
Suggested and implemented process changes to improve planning and production efficiencies.
Sigma Electric Manufacturing - Garner, NC
Sales and Marketing Coordinator July 2005 – August 2012
Manufacturer metal electrical conduit fittings
Planned and organized major trade show events, from booth design/set-up, attending and logistics.
Produced Trade show analysis.
Designed and executed innovative and competitively advantaged packaging to support company growth objectives and improvements for the customers.
Created merchandising plans using tools such as MarketMax.
Coordinated investigations of complaints and assisting to achieve solutions, finding root cause and writing corrective action reports.
Weekly project planning responsibility with regards to delivery schedules, liaison with sales, operations and supply chain.
Identifies and works to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues.
Developed, implemented packaging specifications, bill of materials, maintained and updated master data.
Developed and maintain marketing budget, implement packaging cost savings initiatives through local suppliers and supply chain to stay competitive.
Introduced new packaging concept, this in turn reduced damage/defectives claims by 10% and increased sales by 12%.
UPS-Supply Chain Solutions - Rochester, New York
Kodak Hub - Material Management and Distribution
Customer Service Supervisor August 1999 – Jan. 2005
Supervised staff 24/7 Customer Service staff of 12
Assisted in daily inventory control to help achieve a 99.8% accuracy level.
Helped develop and implement processes and procedures.
Developed an intense training program for customer service staff.
Researched and resolved inventory problems.
Develop and implement procedure improvements.
EDUCATION/PROFESSIONAL DEVELOPMENT:
Hilton Central High School - Hilton, New York
Business and Science major
Johnston Community College - Feb. 2014
Hospitality Heroes Certification
Computer skills include:
Microsoft Excel, Word, PowerPoint, Outlook, Adobe Illustrator, Photoshop, QuickBooks, SAP, MRP, cGMP, Lean Manufacturing, and CRM
Valid Passport
References - Available upon request
Contact this candidate