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Customer Service Manager

Location:
South Gate, CA
Posted:
April 18, 2016

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Resume:

Goldha Meyer

Phone: 213-***-**** E-Mail: acueqs@r.postjobfree.com

WORK EXPERIENCE

Kitson LA West Hollywood, CA (January 2014 – January2016) Assistant Store Manager

• Assist Store Manager in the staffing, development, operations, and sales performance of a 5 million dollar store

• Coach and manage 10-15 team members consistently by addressing personnel issues in execution of daily tasks to maximize sales with a focus on developing individuals for internal promotion

• Adhere to all company loss prevention guidelines as well as ensuring the highest level of customer service throughout the store

• Communicate business and merchandise recaps to buying team weekly by analyzing merchandise sell through reports

• Assist Store Manager in overseeing compliance of entire team with corporate Policies and Procedures, including safekeeping of company funds and property, personnel practices and security, sales, scheduling and record keeping procedures, and overall store operations and maintenance

• Maintain highest level of store standards in visual merchandising and cleanliness

• Recruit, hire, and train the most qualified team members to met the store’s needs

• Assist with weekly payroll, scheduling, and employee productivity statistics in store manager’s absence Kitson LA Hollywood, CA (October 2012 – January 2014) Key Holder

• Assisted with the staffing and merchandising of the new store opening at the Hollywood & Highland center Kitson LA Santa Monica, CA (March 2012 – October 2012) Key Holder

• Supervised sales floor as Manager on Duty

• Consistently met daily and monthly sales goals

• Opened and closed the store registers and performed all daily operational tasks for proper store functioning

• Maintained store merchandising standards and assisted upper management team with store operations

• Led by example of suggestive selling to motivate sales staff Kitson LA Santa Monica, CA (November 2011 – March 2012) Cashier

• Greeted customers and ensured highest level of customer service

• Utilized POS system and Retail Pro software to process payments and issue gift cards

• Received and processed shipment

• Maintained cleanliness and organization of store Urban Outfitters Santa Monica, CA (March 2009 – November 2011) Sales Associate

• Assisted team lead in women’s accessories department with operations, floor maintenance, and processing shipment

• Cashiered and trained new hires on all register functions

• Participated in visual merchandising floor sets

EDUCATION

Palisades Charter High School Graduated 2003



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