Customer Service Engineer

Roderick Stigger

** ******* **** ***. *** Huntsville, AL 35806 ************@*****.*** Contact: 615-***-****

Security Clearance – Secret (Active)

Professional Experience

Apr 2011 to Present

SAIC, Huntsville, AL – Software Quality Engineer

As a Software Quality Assurance (QA) and Quality Control (QC), I executed functions per Software Engineering Directorate (SED) SEI Level IV Process and assisted CAFRS transition to be Enterprise Process Improvement and Collaboration (EPIC) compliant. Tasks include audits, process improvement, software code reviews, document reviews, and customer oversight during Formal Qualification testing (FQT).

Extensive experience supporting informal and formal verification and validation for the Centralized Aviation Flight Records System (CAFRS) software releases. As a QC, I witnessed Dry Run, FQT and regression FQT for the CAFRS system integration and software testing. Created software quality test logs to document Dry run, FQT and regression FQT for each software release. Possess excellent organization and communication skills (verbal and written).

Jul 2008 to Dec 2010

DRS Test & Energy Management, Huntsville, AL – Software Quality Engineer

Implemented quality assurance standards, audits, and provided understanding of the product development life-cycle process phases for requirements, design, implementation, integration, verification and validation for CMMI level III compliance. Utilized Dynamic Object-Oriented Requirements system (DOORS) to maintain customer system and software requirements documentation. Developed software quality assurance test procedures and plans verifying software & product quality. Provide technical support for software development life-cycle (SDLC) methods used to design, test, and implement software process/product standards. Provided and supported independent Verification and Validation (IV&V) to U.S. Marine and TACOM for modifications to Embedded Diagnostics system. Perform analysis, maintenance, test and documentation of embedded target acquisition and fire control systems for the Improved Abrams Acquisition Subsystem (IAAS) software deployed on U.S. Army Abrams M1A1/M1A2 vehicles.

Jun 2007 to Jul 2008

ATI Alldyne, Huntsville, AL – Customer Service Specialist

Generated and analyzed operating and supply & materials reports for Sales & Marketing Director. Developed manufacturing material test reports to verify customer requirements and specification. Provided technical information and product recommendations for U.S. Army and verified customer material requisition(s).

Jan 2007 to Jun 2007

Edgenet Inc., Brentwood, TN – Product Engineer

Contract Position – (6 month contract)

Developed Verification and Validation test plans to emulate customer interaction and test system integrity. Performed debugging on production software and/or conducting unit test to resolve coding errors/ issues. Consulted with end users to identify new functionality to enhance customer products. Developed and maintained program conversion procedures to perform system and software updates.

Jul 2006 to Oct 2006

Siemens VDO Automotive, Madison, AL – Production Engineer

Contract Position (3 – 6 month contract)

Supported and maintained Siemens SAP systems to ensure product performance met customer and company requirements, product functionality and ensure bill of material were non-defective for assembly. Developed and validated SAP system engineering change requests for redesigned components and configured bill of materials, circuit board assemblies and re-engineered production software components for GM, Dodge and Chrysler.

Jan 2006 to July 2006

Enterprise Rent a car, Franklin, TN – Management Trainee

Developed inventory control reports to assist branch manager with forecasting vehicle acquisitions for monthly rental demands. Performed local marketing and business perspectives to build present/future business. Analyzed profit and liability statements to increase branch revenue.

May 2003 to Jan. 2006

SunTrust Bank, Cookeville, TN – Advanced Customer Service Representative

Advanced Customer Service Rep. Performed account maintenance for SunTrust network mainframes and client/server systems and reset internet user password. Created and maintained company compliance documentation and provided technical assistance to new customer care representatives and internet banking clients. Trained new customer representatives to successfully navigate SunTrust system platforms, mainframe, and consumer lending programs. Resolved customer complaints and assisted customer care representatives with addressing customer escalation calls.

Education

Dec 2005

Tennessee Technological University, Cookeville, TN

B.S., Business Administration Major: Business Management Minor: Management Information System

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