Krystyle Grider

Customer Service Representative, Personal Banker

Milliken, CO

acuepp@r.postjobfree.com - 970-***-****

Obtain an entry level position in a growing company utilizing exceptional organizational and communication skills to make a positive contribution to the organization. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative, Inbound Call Center Teletech, Contractor for USAA - Greeley, CO - December 2015 to Present Assisted USAA members with both their checking and savings accounts, serving as a personal banker over the phone. Most frequently members call in asking for funds transfer, limit increases, and debit card support. Customer Service Representative, Inbound Call Center IBM, Contractor for Avis - Boulder, CO - July 2015 to October 2015 Took phone calls regarding any issues the employee may be having and then created a ticket to ensure that the issue was resolved. Mostly helped employees regain access to applications, while occasionally offering technical support. If the technology was unable to be recovered, then I would submit a ticket for a hardware dispatch.

Health Services Coordinator

Community Advantage - Greeley, CO - April 2015 to July 2015 Answered phones, made copies, kept clients' medical charts up to date. Contacted providers to make necessary appointments for clients. Communicated with doctors regarding clients. Sent out protocols and physician orders. General office duties as assigned.

Cashier

FBC - Milliken, CO - October 2014 to February 2015 Deli

Cashier, deli and head closer. Provided excellent customer service to every customer. Assisted in training new employees. Cleaned and stocked.

Administrative Assistant

UNCO Economics Department - Greeley, CO - September 2014 to December 2014 Answered phones, made copies, filed and maintained spreadsheets. Proofread documents, assisted in grading tests and organized documents for professors. General office duties as assigned. Customer Service Representative, Webchat Agent

Afni, Contractor for Verizon - Greeley, CO - May 2014 to August 2014 Assisted customers via web chat with mobile phone troubleshooting, account maintenance, and billing questions.

Barista

Starbucks - Johnstown, CO - June 2013 to July 2014 Cashier, barista and head closer. Provided excellent customer service to every customer. Assisted in training new baristas and frequently assigned them tasks while they were still becoming familiar with the job. Administrative Assistant

UNCO Geography Department - Greeley, CO - January 2013 to May 2014 Answered phones, made copies, filed and maintained spreadsheets. Proofread documents, assisted in grading tests and organized documents for professors. General office duties as assigned. Seasonal Worker

Town of Milliken - Milliken, CO - May 2012 to August 2012 Park maintenance. Mowed, trimmed and cleaned town properties as assigned. Brand Representative

Justice for Girls - Loveland, CO - August 2011 to November 2011 Cashier and retail sales. Provided customer service to clients. Assisted in training new employees as needed. Experienced both opening and closing procedures of retail store. Cleaned as needed. Other duties as assigned.

EDUCATION

Psychology

University of Northern Colorado - Greeley, CO

2012 to 2015

Roosevelt High School - Johnstown, CO

2008 to 2012

SKILLS

Windows (10+ years), Microsoft Office (10+ years)

GROUPS

National Society of Collegiate Scholars

December 2012 to Present

ADDITIONAL INFORMATION

Excellent verbal skills. Ability to multitask and proven leadership skills. Team player. Willing and able to learn quickly. Reliable. Excellent Excel, PowerPoint and Word Processing skills.

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