Technical Writer with a strong software engineering backrgound

Devika Gollapudi

Phone: 408-***-****)

Milpitas, CA 95035 Email: ***************@*****.***

OVEVIEW:

Technical documentation specialist with a strong software engineering background.

SUMMARY:

IT professional with 14+ years of industry experience

5+ years of experience in technical documentation and using authoring tools like FrameMaker

9+ years of strong background in Oracle Database Administration including Oracle RAC

Well versed in Oracle database performance tuning

Extensive knowledge of installation, configuration of Oracle Application Server

Experience in testing and certification of Oracle software for Solaris platform

Excellent knowledge of Solaris System Administration with 9+ years of experience

Trained in Solaris Network Administration

Experience in working with Virtualization technologies (LDoms, Zones)

Sun Certified Java Programmer

Experience in Java development with Applets, Servlets and JSPs

Familiarity with Hardware configuration essentials (servers, storage)

Able to quickly learn new software and utilize their capabilities

Proactive and self-motivated

EDUCATION / CERTIFICATIONS:

MS (Computer Science) from Texas A&M University, 2000

Sun Certified Java Programmer

Training in Solaris Systems & Network Administration, Solaris Internals, Database Performance Tuning from Sun University

Certified in Siebel eBusiness Essentials from Siebel University

TECHNICAL SKILLS:

Authoring Skills : FrameMaker 10, ArborText

Operating Systems : Solaris, Linux, Windows

Languages : Java, C, C++, SQL, PL/SQL, Assembly

Scripting skills : Shell and Perl

Database Systems : Oracle 10g (including RAC), Microsoft Access

Java skills : Applets, Servlets, JSPs, JDBC, Facelets

Application Servers : Oracle Application Server 10g, WebLogic

Web skills : HTML, XHTML, JavaScript, CSS

Web Servers : Apache, Sun Java System Webserver

CRM : Siebel 7.8, 8.0, Peoplesoft 8.9 (PeopleTools 8.48)

Testing Tools : LoadRunner, QTP

Modeling skills : UML, ER diagrams, Rational Rose

PROFESSIONAL EXPERIENCE:

Principal Technical Writer (October 2009 – September 2015) Oracle Corporation (Santa Clara)

Lead author for Java SE Release Notes (versions 1.4 through 8u) for 3+ years which involved creation and publication of documents on Oracle Technology Network (OTN). As a member of the Java documentation team, contributed content to Java EE and Java SE tutorials and Java SE Guides.

Co-authored the following publications from Oracle:

The Java EE 6 Tutorial: Basic Concepts

The Java EE 6 Tutorial: Advanced Topics

Experienced in using authoring tools such as FrameMaker (10/11) and DITA/ArborText.

Strong communication skills, regular interaction with engineering teams.

Other job tasks included resolving documentation bugs, handling user feedback, collecting and analyzing Java Documentation web metrics collected from Adobe Site Catalyst tools.

Software Engineer (July 2000 – September 2009) Sun Microsystems Inc.

(Menlo Park)

As a member of the Oracle/Siebel team on the Market Development Engineering Division of Sun Microsystems, provided technical and development support to Oracle and Siebel engineering teams.

Job functions include installation of various Oracle software products such as database (including RAC), integration of Sun software products with Oracle software such as Access Manager, Identity Manager, benchmarking and performance tuning.

Tested and certified Oracle software including database, Application server and Oracle Access Manager on Sun platforms.

Acted as technical lead for hardware configurations used for benchmarking.

Roles and Responsibilities:

Lead for hardware and technical issue resolution for Oracle.

Lead Oracle Application server SSO integration with Sun Identity Manager which was deployed for Sun internal IT operations (IBIS).

Completed various sizing studies for Oracle database on Sun hardware platforms (using iGen and TPC-C kits).

Played a major role in integrating Sun Java Enterprise System products with Siebel CRM software. This effort had led to enterprise Application integration deployed by many customers.

Certified Oracle Application Server releases on Sun OS with the help of Oracle testing suite as well as OCE.

Member of the benchmarking team that achieved record breaking results for Siebel PSPP benchmark on Solaris platform.

Participated in various Oracle benchmarking and tuning projects.

Certified Sun 10gbe as RAC interconnect.

Setup and testing of Oracle database and WebCache for load balancing.

Participated in setting up various demos at Oracle Open World.

Graduate Assistant / Programmer (January 99 - December 99)

Dept. of Elementary Education, Texas A&M University

Commerce, TX

Developed a database system that helped the ELED department in keeping track of all manuscripts they receive every year, those that are accepted and those that are rejected and who received an entry into the CRA Yearbook. Developed various web pages for the CS department using HTML and JavaScript. Involved with the development of an important web interface for the ELED department that received feedback/comments from students and stored them in a database.

Assistant Administrative Officer (Programmer)

National Insurance Corporation of India, Hyderabad, India.

(A subsidiary of General Insurance Corporation of India)

Selected as an officer from a selection process conducted for all of India. Participated in computerizing the accounting process for the company. Part of a team that designed and developed a database system for Insurance claim processing and claim settlement. Developed a technical report generating system for Insurance claim processing and Insurance premium analysis (weekly and monthly). Member of a team that developed payroll processing system for employees. The software environment was Oracle 7.X, Developer/2000, Pro*C and Windows NT.

Personal Skills:

* Team player, result oriented, quick learner.

* Excellent communication skills.

* Ability to work under pressure and handle responsibility.

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