Customer Service Quality Control

SUMMARY

Experienced quality control inspector paying close attention to detail and working well as part of a team.

EXPERIENCE

Courier Corporation, Westford, MA 2007- Present

Quality Inspector

Return to prior role with RR Donnelley to monitor print operation,assuring compliance with customer specifications.Assure compliance with all production and cosmetic specifications

Audits actual production runs against individual job tickets

Evergreen/International Paper Inc., Framingham, MA 2006-2007

Feeder/Packer/Stacker

Place cartons in machine

Perform quality checks on products throughout production

Stack printed materials on skids in preparation for shipment

Ken’s Foods, Marlborough, MA 2001-2006

Quality Control/Manufacturing

Test product for quality

Perform inspection of final product

Operate machine in general manufacturing capacity

R.R. Donnelley Financial, Hudson, MA 1986-2000

Lead Quality Control Inspector

Produce weekly and monthly reports and send in timely manner

Send customer reports to Thorp Arch

Compile Pareto Charts (SPC)

Create spreadsheets and update files in Excel

Perform data collection, charting and process control

Review spec sheet records of job specifications and proofed IBM specifications

Track missing customer spec sheets through communication with external inspectors and manufacturing department

Visually check quality of product and communicate with external inspectors, customer service representatives and customers regarding the quality of the product

Complete in process and incoming inspection

File paperwork on floor plans and specifications

Maintain clean work environment and reported any safety hazard issues

Provide training support to new employees on computer skills development and incoming inspection processes

Provide back-up coverage and support for other team members

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