Security Analyst

KWAKU BENTIL **** Silk Tree Drive, Riverdale, MD *0737 *****.******@*****.*** 240-***-****

SUMMARY

3+ years of work experience in diverse help desk roles

Highly skilled in responding to tickets generated by users in a timely manner

Demonstrated ability to diagnose and fix problems of operating systems

Track record of working with end users and providing Tier 2 and Tier 3 support

Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support

EDUCATION/CERTIFICATIONS

Frostburg State University: Bachelors in Science Sports Medicine, May 2012

Cisco Certified Network Professional (CCNP).

Cisco Certified Network Associate (CCNA).

PROFESSIONAL EXPERIENCE

Security Analyst, Verizon, October 2014- Present

Performed security checks on devices

Incident response and escalation

Performed vulnerability checks and mitigations on desktop computers

Performing risk analysis that also include risk assessments.

Running security checks on laptops and PDAs before and after overseas travels by personnel.

Gathering, analyzing and organizing technical information about systems, existing security products and ongoing programs

Analyzing and defining security requirements for a variety of IT issues

Developing, analyzing and implementing security specifications in line with NIST, FISMA etc.

Help Desk Technician, Upside Technology Solutions, December 2013 –October 2014.

Provided technical and functional support to customers, via telephone and email

Installed and configured operating systems, software, antiviruses, upgrades and patches

Resolved technical issues by providing first level support by utilizing Cofee ticketing system

Created help desk functional documentation with step by step instructions on problem resolving techniques

Identified and resolved issues pertaining to dial up configuration, web hosting and domain registration

Computer Technician – Staples, Laurel MD, June 2008-August 2010

Replacement of non-functional hardware components and diagnostic for proper functionality

OS re-installation and proper setup (i.e. Windows XP, Vista, Windows 7)

Data retrieval from non-functional Internal or External HDD's, flash drives

Assisted with pc setup, which included installation of operating systems, software, and antivirus

Reviewed quality of used products for open-box resale by processing each product through functionality test and restoring products back to manufacture standards

IT SUPPORT SKILLS: Systems Upgrade/Recovery, Printer Troubleshooting, Network Connectivity, LAN/WAN, Wireless/VPN, TCP/IP, Cisco Routers/ Switches, Windows 7/8/XP/Vista, Microsoft Office, Driver Installation

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