Customer Service Management

Sabrina K Hayes

*** ***** **

Millville NJ *****

Cell 856-***-****

Profile: A goal-oriented individual who is customer focused with excellent communication skills both verbal and written. Self-motivated and able to contribute individually, as well as part of a team. Ability to multi-task in a fast paced environment and act with a sense of urgency. Strong work ethic, detailed, proactive, responsible, patient and punctual. Positive, hands-on attitude, Ability to learn new programs quickly.

Education:

Associate of Applied Science Degree

Cumberland Country College, Vineland, NJ

Major, Business Management

Expected graduation: May 2017

Relevant Work Experience:

McDonald’s August 2010-Feburary 2016

Crew Trainer:

*Balanced cash register every day before and after shift

*Process orders timely for accurate customer service

*Maintained training of new employees

Management:

*Assigning employees in the right places to run shift efficiently

*Cash Management/Daily Deposits

*Identify deposit discrepancies (if any), research and fix

*Supervise and scheduling of all employees

*Maintain food cost/Profit and loss reporting

* Time management of employee punches for payroll

*Process orders timely for accurate customer service

* Handle customer complaints in a professional and timely matter

*Inventory control

*ordering and unloading of truck and bun deliveries

Bottino’s Supermarket July 2014- January 2015

Cashier:

*Balanced cash register every day before and after shift

*Communicated with customer’s daily

*Assist customers with any questions that they have daily

*Maintained training of new employees

Reference: Available upon request

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