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Customer Service Manager

Houston, TX
April 18, 2016

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Resume: ***** Mardi Gras 256-***-****

Houston, TX 77014


To obtain a position in an up and coming business that focuses on Hospitality and customer service. While offering stability and quality of service


South Suburban College

May 2008 Associates in Business Concepts

National Honor Society Member

Graduated in the top seven of High School Class

Awarded the 2005 Diversity award from graduating class

TABC Certified

Texas Managers Food Handler Certified


International House Of Pancakes 6151 University Dr. Huntsville, Al 35805

Assistant Store Manager 08/2009 – 05/2013

Run a shift consisting of 7-14 servers, 3-6 line cooks, 2-4 dishwashers and bussers. Run the register, assist with food expo, handle any customer issues, answer phone, do pay outs and drops, profit and loss, etc…

Olive Garden 3730 University Dr. Huntsville, AL 35805

Catering Specialist/ Service Professional 06/2013 - 01/2015

Assist in running a shift. Complete hourly labor chart. Run the register, assist with food expo, service guest, complete sidework and floor charts, complete online, walk-in, and call in catering orders with complete accuracy. Assist guest. Order accuracy. Upsell and L.E.A.S.T. guest when needed. Check out all FOH crew members. Prepare end of day paperwork. Perform safe drops, complete and sign all end of the day paperwork.

Chili’s Grill and Bar 8628 Highway 72 W. Madison, AL 35757

Shift Lead/Certified Trainer/Bartender 06/2014- 02/2016

Responsible for training all new servers/busser/host/to-go specialist/bartender in an on the floor and classroom setting. Assist guest with needs. Pre-emptive service. Multi-task with to go’s, guest, bar, and FOH needs. Run register and perform FOH checkouts. Assist in running a shift. Handle customer issues, inventory count, food cost, labor charts, etc..

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