Customer Service Manager

Alexander Jay Cass

*** ****** *** ** **** *, Clintondale, NY 12515

Cell: 845-***-****

Home: 845-***-****

Email: **************@*****.***

Goal

To obtain a position that will allow me to further my understanding of virtualized infrastructures in professional environments. With a positive attitude, real-world management experience and the ability to rapidly adjust to changing demands, I hope to increase efficiency and help show the true value of having trained and professional IT personnel in your workplace.

Skills

Sales, Customer Service, CISCO IOS, BGP, EIGRP, OSPF, STP, VLANs, VPN Tunnels, IPv6, Virtualization using VSphere 5.x & 6.x, HyperV, Virtualbox, and OpenVPN, Microsoft Office 365, Windows XP, 7, Server 2003-2012, Active Directory Installation and Administration, Group Policy Design and Impementation, Exchange, Some Linux, Cabling, Wireless, Hardware Setup, PowerShell Scripting, Blue Coat Proxy, Configuring PFSense Firewalls, Ubiquiti Wireless Network Controllers and APs

Experience

6/15-Present Ramapo Practice Management, Monroe NY, 10950

Network and Systems Administrator

-Install and configure SFP+ switches to internal datacenters

-Support multiple doctors and ~80 users in a multi-practice radiology group.

-Administrate MS Active Directory Domain.

-Support MS Print Services in MS AD Domain.

-Maintain and support multiple VPNs and WANs

-Patch and maintain multiple VMWare ESXi 5.5.0 hosts and virtual servers at several sites.

-Assist doctors with technical issues

-Assist in maintaining HIPAA Compliance

6/14-6/15 LiveTechnology, Sterling Lake Rd, Tuxedo Park, NY 10987

Network Engineer

-Maintain and Upgrade Existing Windows Server 2K3 Domain -> 2K12

-Support Internal LAN and VPN connection

-Support WAN connections and Hardware Installations at off-site Data Center

-Provide End User Desktop Support

-Research, Design,Implement and Administer MS Volume Licensing System, Adobe Creative Cloud for Graphic Design Department, Kaspersky Endpoint Security, New Production MS Domain Environment for existing Production Servers

-Manage HQ Firewall

-Full Service Upgrade of existing Ubiquiti Wireless Network including additional APs and Software Upgrade

-Interaction with Corporate Executives and Finance Department Regarding IT Purchasing in addition to Personal IT Support

9/13-5/14 SUNY Ulster OIT, Cottekill Rd, Stone Ridge, NY 12484

Volunteer Student Aid, Operate Help Desk, Respond to User Generated Service Tickets, Escalate Tickets as Needed, Password Resets, Network Troubleshooting, Hardware Installation

6/08-6/12 Fishkill Pools Inc., 822 RT 9 Fishkill, NY 12524

Promoted from Sales Associate to Manager of Retail Operations, IT support, Service Tech, Customer Service

11/06-10/07 Orange County Athletic Club, 54 Grand St Newburgh, NY 12550

Assistant General Manager

Promoted from Membership Coordinator to Asst. Gen. Manager

3/01-Present PSI Paintball, Camp Sunset Rd, Plattekill, NY 12568

Head Judge, New Hire Instructor, IT Services, Customer Support

Education

Wallkill Senior High School

NYS Regents Diploma, June 2004

SUNY Ulster AAS in Network Administration Dual Focus CCNP/MCSE, May 2014

SUNY Ulster President's List 4 Consecutive Semesters

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