Bca

CURRICULAM VITAE

Mahesh E M

Ph: +919*********

Email: **************@*****.***

Address: #C7, Dairy quarters, Alanahalli, Mysore-570028

OBJECTIVE

To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well-established company that offers professional growth and ample opportunity to learn and enrich my competencies in my profession.

EDUCATIONAL QUALIFICATION

Degree/Course

Board/Institute/University

Percentage

BCA

KSOU (Karnataka State Open University)

70%

10+2

Vivekananda PU college, Rajajinagar, Bangalore university

40%

10

St’Annes high school, Hesaraghatta Bangalore

65%

Application Software

MS Office 2000/03/07/10

Hands on experience on Remedy Tool : For Monitoring

Xshell: for checking link Connectivity and accessing router..

APG Tool: for checking link stability and Monitoring Utilization and reports

ROT (Remote Operator Terminal): For accessing MLLN Circuits with complete details..

VT (Virtual Telnet): For checking loop and checking CRC errors..

TECHNICAL COURSE

MNA level-1

A+(hardware),N+(networking), From IIHT

WORK EXPERIENCE

Worked with Dimension Data Bangalore as L1 –Senior service desk associate from March 2010 to Till Date. Job Execution, Monitoring of network in MPLS cloud. Interface with clients to help clients to achieve settled goals and Save energy of the Facility with the utilization of fast internet connectivity of MPLS cloud.

JOB RESPONSIBILITIES:

Handling Network Operations for Indian client across the India (42 Clients).

Client: Canara bank, UIIC, MetLife India insurance, IOCL,BEML,Honda, JSW, Etc.

24x7 operational support of existing network, Such as MPLS, ISDN, Leased Lines..

Creation of tickets responsibilities

Call attending and client coordination

Client database management

Troubleshooting support to maintain all network systems and monitor them proactively to minimize downtime.

Effective communication process is in place with all the stakeholders including Vendors, server, voice and desktop support teams.

Good Knowledge of Remedy tool - Monitoring the devices, Interface

Worked on software’s like excel sheet (VLOOK UP), categorizing, filtering, extractor sheet.

XShell portal for checking connectivity, ping response of device.

Checking loop through VT (Virtual Telnet) and accessing router using Xshell

Diagnosing the faults and providing the loop for circuit testings through ROT(Remote Operator Terminal)

Finding the root cause to the incident after assigning it to the field engineer

Coordinating with clients through Ms outlook 2010 mails format,

Initiate review with respective Field team & BSNL higher level on long pending tickets and repeated failure links to fix permanently..

Follow-ups for link restoration and maintaining SLA

ACCOMPLISHMENTS

Recognized as best performer Four times in Dimension Data (Team: BSNL RIM).

INTERPERSONAL SKILLS

Positive Attitude, Determined, Energetic

Good decision making and analytical skills

Able to handle people in a very efficient way

PERSONAL INFORMATION

Father’s Name : Mahadevaiah D N

Mother’s Name : Saraswathamma H M

Date of Birth : 28.01.1986

Gender : Male

Marital Status : Married

Languages known : English, Hindi, Kannada,

Hobbies : Reading books, magzinzs, News, etc...

Contact No : 948*******

Permanent Address : #C7, Dairy quarters, Alanahalli, Mysore-570028

DECLARATION

I hereby declare that the above-mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars..

Date: Yours sincerely

Place: Mysore (Mahesh E M)

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