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Sales Technical Support

Location:
Lagos, Nigeria
Posted:
April 18, 2016

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Resume:

Abiodun ADEWALE

#* ******* *****, *** ********, Ikosi-Ketu, Lagos, Nigeria

PHONE: +234-***-**** 646 ● EMAIL: acued4@r.postjobfree.com PROFILE

A customer focused technical professional who possesses a strong sense of urgency with regards to client satisfaction. Abiodun has an exceptional interpersonal and communication skill, coupled with excellent relationship building capabilities and negotiating abilities. He is someone who has a track record of creating a work culture that rewards teamwork and cooperation. As a highly effective technical professional he can quickly gain a grasp of a client’s strategic direction and requirements. He is confident that he has the skills, experience and ‘can do’ attitude to meet your expectations.

• Productivity & Efficiency Improvement

• IT Infrastructure & Design Training

• Project Planning & Implementation

PROFESSIONAL EXPERIENCE

May 2014 till date: Accord Customer Care Solutions FZCO Technical Systems/Sales Engineer

• Solution architect on EMC, VMware and VCE products that include presentation, generate bill of materials for quotations, configuration, writing technical proposal and business justification.

• Responsible for providing Pre-sales and Post-sales technical support for EMC, VMware and VCE Products/Services to existing and potential customers.

• Supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply my background and experience to deliver solutions to technical problems.

• Interface with technology infrastructure and application development teams to collect and define storage capacity, performance characteristics and data growth trends.

• Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.

• Practices for existing, new, and modified storage system features and functionality specifically geared towards storage centric appliances and software.

• Participate in all phases of storage related support required for disaster recovery initiatives.

• Responsible for providing feedback from the market to Product Management and Development regarding products including coordinating gaps between product functionality and market/customer demands.

• Working closely with sales team and providing technical support in sales activities that increases revenue.

• Project designed and implementation of EMC VNX 5100 storage.

• Worked closely with the team to design and implement EMC Isilon Scale-Out NAS Storage (POC).

• Coordinate requirements for proofs of concept (POC) with Product Management/Product Development.

• Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management and Development on an on-going basis to stay current. March 2013 – April 2014: Oracle Corporation

Systems Presales Consultant

• Provided technical support in all sales activities that increases revenue with new and existing accounts.

• Furnished quotes, show demos and Presales support to Key accounts/territory.

• Increased market share by developing new business with sales consultant in new territory while define system architecture and solution proposals.

• Consulted accounts in streamlining technology processes and productivity improvements.

• Prepared configurations of hardware products (Engineered Systems, Servers, Storage, Tape Library) and associated infrastructure software

• Support and develop existing customer and partner relationships with new products update.

• Development of Proof of Concept solutions in ZFS Storage Appliance, SPARC T-Series Servers and Oracle Virtual Machine (OVM).

• Supported Oracle Partners in driving business (by offering presentations, configurations and solutions services to them).

• Conducted Enablement Sessions for Oracle partners (Getting them to become specialized on Oracle products).

• Built relationships with key Oracle partners and Customers.

• System Integration & Consulting

• Team Building & Leadership

• Technology Optimization

Abiodun Adewale Resume 2

• Worked closely with Channel sales in building, managing and enabling the network of Oracle resellers.

• Worked with Channel presales and partners in engaging with customers.

• Filled the gap through Knowledge transfer exercise, working closely with Oracle partners and becoming their trusted advisor.

• Worked with oracle resellers in planning and business plans execution.

• Oracle systems, solutions presentation to customers and building proposals for partners for customer bids.

• Architects appropriate Technical Solution to meet customers’ requirements.

• Building systems configurations and generating quotes for partners based on customers’ requirements.

• Open opportunities for sales and closing deals with Sales team.

• Order processing and keeping partners updates on status.

• Worked with partners to generate leads and generated implementation plan with timeline.

• Training partners and customers on new solutions from Oracle.

• Planned Demo and POC for both partners and Customers. February 2012 - March 2013: Systemtech Services Limited, Lagos Network Engineer/Assistant Project Manager

• Provided high level technical support, including identifying and resolving problems on Cisco, Oracle, EMC and supported products, infrastructure, data center and enterprise network.

• Gathered business requirements, developing and delivery end to end technical solutions for the Network Improvement Projects that improve the ROI.

• Prepared proper structural network cabling diagrams prior to installations and supervision for compliance to industry standards for Ethernet.

• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores.

• Used routing, switching and management protocols to identify and solve network problems.

• Administrate Catalyst 2950, 3550, 3750 switches, Cisco 3725, 2800 & 1700 router, NanoStation and Mikrotic Routers. Monitor the implementation of all IT Security Systems. Implemented traffic filters on Cisco routers using Standard and Extended access-list.

• Set up VLANs and configured ISL trunk on Fast-Ethernet channel between switches. Provided WAN/LAN/VLAN, NAT support including installation and maintenance to users in a Cisco network environment. Prepared and developed technical documentations and security policies for the organization.

• Conducted site surveys, collaborate with technical team to proffer efficient and cost effective solutions in connectivity, Storage, Servers and Virtualization.

• Prepare and collate bid documents and liaise with Partners/Distributors to respond to business opportunities, Tenders and Requests for Proposals on Networking, Storage, High End Servers, UCS and Virtualization.

• Provided consultative selling, product positioning and business support to Sales and Marketing team in order to maximize up selling and cross selling opportunities.

• Successfully delivered a big mesh wireless project worth $945k with a team at SAIPEM, Port-Harcourt. March 2011 – February 2012: Ikosi Junior School, Ikosi, (Lagos State Ministry of Special Duties), Lagos Lab Support Engineer/Teacher

• Teaching Computer Science subjects, providing technical training to students, staff & end users.

• Maintenance, Troubleshooting and repair of both hardware and software of Desktops and Laptops.

• Supported Social Organizing Committee in Inter-House Sport and other events.

• Computer Laboratory Maintenance and Network Integrity Documentation.

• Involved in organizing and exhibiting Strategic Planning for the school.

• Established network resource sharing and network security.

• Provided System support and Networking Configuration.

• Attended to Network & Network Administration Problem.

• Installed and configured Windows for optimum use. April 2009 – August 2009: TTC Mobile Ltd., GRA Ikeja, Lagos IT Instructor/Consultant

• Network Administration, Security and Infrastructure Design.

• Implementation of Radio Frequency Networks.

• Installation and Configuration of VSAT.

• Design and Implementation of Optic Fibre.

• ISP Base Station Configuration with Netkrom ISPAIR500 Radio. Abiodun Adewale Resume 3

• Teaching UNIX- Solaris 10 Operating System.

• Teaching Linux- Red Hat Enterprise Linux 5.

• Configuration of Samba, DHCP, DNS, FTP, Web (Apache) Server. March 2002 – February 2004: Multi-Miracle Computers, Akure System/Network Administrator

• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

• Administered and supported café operation, local/LAN printers, DNS/DHCP Linux Server.

• PC system support & preventive systems maintenance (Antivirus, diagnostic tools).

• Provided technical support for hardware/software configurations and training.

• Administered and provided support to the business center. EDUCATION AND CREDENTIALS

• Metropolitan School of Business and Management,UK (2014)–SEMP Master of Business Administration (MBA)

• The Federal University of Technology, Akure (2010) – B. Eng., Mining Engineering.

• Institute of Science Laboratory Technology, The Federal University of Technology, Akure (2003) – Ordinary National Diploma (OND and Basic Technology Certificate), Science Laboratory Technology.

• New Covenant Computer School, Oke-Ado, Ibadan (2000) – Diploma in Computer Science.

• Baptist Secondary School, Oke-Ado, Ibadan (1999) – Senior School Certificate. TECHNICAL SKILLS

Operating Systems: Proficient in UNIX- Solaris x86 and SPARC; Red Hat Enterprise Linux, SUSE, Linux; Macintosh; Windows- 2003/2008 Server

UNIX Services: Samba, DHCP, DNS, FTP, HTTP, Solaris Logical Domain, Zone etc. Virtualization: VMware Workstation, VMware Enterprise (ESXi, vSphere), Oracle VirtualBox, Hyper-V Office Productivity: Highly proficient in MS Office – Word, Excel, PM, PowerPoint and Visio; Open Office on Linux. Programming: Strong skills in shell scripting, Visual Basic. Server Database: MySQL

Storage: Oracle, EMC, NETAPP

Networks: TCP/IP, DNS, LDAP, DHCP, Ethernet, Frame Relay, Switching/Routing, Multicasting, Access Lists, VLAN, VTP/STP, IPsec/GRE, MPLS, HSRP/VRRP/GLBP, IPv6, RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, SolarWinds NPM Hardware: SUN (Oracle), HP, Dell, Cisco Routers 1700s/2500s/2600s/3700s and Cisco Switches 1900, 2950, 3550, 3750, 4500, 6500, Mikrotic Router and NanoStation Radio Web Development: Web programming with PHP, XHTML and CSS. PROFESSIONAL TRAINING

2014 – EMC VNX Unified Storage and DPAD (Networker, Avamar and Data Domain) Training, Dubai. 2014 – Certificate in EMC’s Business Partner Program for SE 2014, EMC2 Education Services. 2014 – Certificate in EMC’s Business Partner Program for Sales 2014, EMC2 Education Services. 2014 – Certificate in VMware Technical Solutions Professional, VMware. 2014 – Certificate in Advance Project Management, Lightcrown Technology. 2012 – Quality, Health, Safety, Security and Environmental Training, Saipem, QHSE Department 2012 – Certificate in EMC Velocity Affiliate Development for SE 2012, EMC2 Education Services. 2012 – Certificate in EMC Velocity Affiliate Development for Sales 2012, EMC2 Education Services. 2010 – Certificate in Petroleum Surface Production and Equipment, PTI, Effurun, Delta State, Nigeria. 2009 – Certificate in Telecommunication Engineering, TTC Mobile Ltd., GRA Ikeja, Lagos. 2009 – Certificate in Health, Safety and Environmental (HSE) Development Training (SPDC Accredited), Nigerian Institute of Safety Professionals, Ikeja, Lagos. 2009 – Certificate in Project Management and Extra-Value Certified Professional, Harvard Associates, Lagos. 2006 – Certificate in Education Tax Fund Capacity Building Training in Computer Pioneers and New ICT, FUTA CRC, Akure, Ondo State.

Abiodun Adewale Resume 4

INDUSTRY CERTIFICATIONS

• Certified Information Systems Auditor (CISA) and PMP- In view

• Cisco Data Center Unified Computing – 2015

• Cisco Unified Computing Technology Support Specialist - 2015

• VCE Certified Converged Infrastructure Associate (VCE-CIA) - 2015

• VMware Technical Solutions Professional – Server Virtualization (VTSP-SV) - 2015

• VMware Technical Solutions Professional (VTSP) - 2014

• VMware Certified Associate –Cloud (VCA-Cloud) – 2013

• VMware Certified Associate –Data Center Virtualization (VCA-DCV) – 2013

• Customer Support (Advanced Customer Services -ACS) - 2013

• Oracle VM 3 Pre-Sales Specialist – 2013

• Oracle Virtual Desktop Infrastructure 3 Pre-Sales Specialist – 2013

• Sun ZFS Storage Appliance Pre-Sales Specialist - 2013

• Cisco Certified Internetwork Expert (CCIE R&S Lab) – (Attempted - 2013)

• Cisco WebEx Solution Design and Implementation Specialist - 2013

• EMC Information Storage Associate (EMCISA) – 2012

• Cisco Unified Fabric Technology Support Specialist - 2012

• Cisco Application Services Support Specialist - 2012

• Cisco Data Center Storage Networking Support Specialist – 2012

• Cisco Data Center AS Support Specialist – 2012

• Cisco Data Center UF Support Specialist (CDCUSS) - 2012

• Cisco Certified Internetwork Expert (CCIE R&S Written) Passed - 2012

• Alcatel-Lucent Network Routing Specialist I (NRS I) - 2012

• Information Technology Infrastructure Library (ITIL V3) - 2011

• Cisco Certified Network Professional (CCNP) – 2011

• Cisco Certified Network Associate (CCNA) - 2011

PROFESSIONAL MEMBERSHIP

National Society of Black Engineers (NSBE)

PERSONAL DETAILS

Nationality: Nigerian

Date of Birth: Dec. 29, 1982

Sex: Male

REFEREES – Available on request



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