Mechanical Engineer Customer Service

Hope Ann Shoun

E-mail: ********@******.***

** **** **** **, ************, TN 37659

Cell Phone: 774-***-**** or 423-***-****

Objective To obtain a responsible and challenging position as a mechanical engineer along with continuing to broaden my knowledge in the other engineering fields. I am a hard working, responsible, reliable, self-motivated, mechanically inclined and energetic individual. I’m a quick learner and I put a lot of pride and integrity in my work.

Education 2014-Current East Tennessee State University Johnson City, TN

Bachelor of Science degree in Business Management

(Expected Graduation December 2016- Only one (1) more class required)

2007-2011 University of Massachusetts- Dartmouth Dartmouth, Ma

Bachelor of Science degree in Mechanical Engineering

Minor in Business Administration

2003-2007 Bristol-Plymouth Regional Technical High School Taunton, Ma

Studied in the fields of Architectural and Technical Drafting

Accomplishments • Registered currently to take the FE Mechanical exam

Woman in Technology (Worked with Texas Instruments (TI) in designing and

building a new product and presented it at a Conference in Dallas, Texas)

Senior Design Project- Worked with other members in a team to design and build a wave energy convertor, which converted motion from waves (water) into electrical energy to power lights.

Technical Skills

Solidworks (5 years)

Autodesk Inventor (5 years)

Autodesk Vault Explorer (5 years)

AutoCAD (9 years)

Microsoft Office (10+ years)

CATT2 (Computer Aided Thermodynamic Tables) (2 years)

MATLAB (1 year)

Experience April 2016-Current Advanced Call Center Technologies (ACT) Johnson City, TN

Customer Service and Sales Agent

Identifies, researches, and resolves customer issues

Responds promptly to customer needs

Responds to requests for service and assistance

Responds quickly and effectively to customers questions

Multitasks while resolving issues on the phone; listening and reportin information into the computer system

Improves and promotes quality and performance

Meets clients specific quality standards

Meets productivity and sales standards

Increases productivity while working quickly

Completes tasks on time

September 2015- January 2016 Haven of Mercy Johnson City, TN

Volunteer`

Checked in new people into the shelter

Assisted in making meals and delivering them to those who were unable to attend

Organized paperwork and made sure it was properly sorted

Helped to organize one of the two thrift stores

Cleaned and sorted through items to be sold

October 2011-June 2015 Day & Zimmermann Kingsport, TN

Mechanical Engineer (Engineering Contractor for Eastman Chemical Company)

Wrote specifications and purchased new pieces of mechanical equipment (i.e. pumps, exchangers, columns, tanks, agitators, water heaters, ovens, conveyor systems, material handling and other mechanical equipment)

Oversaw projects from initiation to implementation (i.e. cradle to grave) by communicating with vendors throughout the purchase process and solved problems as they occurred

Retrofitted new pieces of equipment into existing spots for replacement

Modified existing pieces of equipment in the field for improved safety regulations and production

Designed and specified various tanks (pressure and non-pressure vessels)

Saved money with proactive cost saving approaches

Identified components for replacement

Reviewed, redlined, and approved vendor drawings according to specification

Verified equipment upon arrival

Calculated weights of tanks and columns both empty and filled

Generated equipment lists and Bill of Materials (BOM)

Communicated immensely with other disciplines to obtain information to complete projects successfully

May 2011-October 2011 Philips-Lightolier Fall River, Ma

Design Engineer

Designed light fixtures using Autodesk Inventor

Modified drawings using Inventor and AutoCAD

Etch and populate LED boards

Test LED boards

Build and test products, prototypes, and samples

Perform first piece inspections- verify whether first piece samples are within specifications

Create instruction sheets

Assign new part numbers

September 2006- May 2011 Philips-Lightolier Fall River, Ma

Intern Drafter/ Engineer

Create and update part, assembly, detail and working drawings

Create and update carton labels and UL submittal sheets

Create and update Bill of Materials (BOM)

Create and update Engineering Change Orders (ECO)

Professional Affiliations Society of Women Engineers (SWE)

Society of Manufacturing Engineers (SME)

American Society of Mechanical Engineers (ASME)

References Furnished Upon Request

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