KATHRYN M. MADISON

*** ******** *** ** acueaz@r.postjobfree.com

Grand Rapids, MI 49503 231-***-****

EDUCATION: Western Michigan University Kalamazoo, MI Bachelor of Science

Major: Psychology Minor: Business

Graduation Date: June 2015

Cumulative GPA: 3.73

Institutional Honors: Magna Cum Laude

EXPERIENCE:

PNC Bank Grand Rapids, MI

Branch Sales and Service Representative October 2015 Present

● Process customer transactions using computerized methods, and verify the amounts for withdrawals and deposits

● Open personal accounts for new customers and resolve service issues for existing customers

● Cross sell the bank’s products and services to increase sales and revenues

● Promote business for the bank by creating positive relationships with customers Milham Park Golf Course Kalamazoo, MI

Bartender April 2014 August 2015

● Communicated with co workers regarding what was needed to maximize the customer’s experience

● Trained and educated five new employees to enhance their performance and understanding of the job

● Advanced my capability of performing hospitality and serving guests Western Michigan University OIT Labs Kalamazoo, MI Computer Lab Attendant January 2014 June 2015

● Checked patrons into the lab using Circo software and assigned them to a computer

● Assisted patrons who had questions and needed help using the computers

● Maintained the lab’s computers and printers to keep the lab functioning properly ADDITIONAL: Research Assistant Kalamazoo, MI

Department of Psychology March 2014 August 2014

● Collected data for over fifty employees and transferred it into Excel sheets

● Created Powerpoint presentations for eight training meetings

● Constructed a safety handbook that provided all of the details for the project

● Examined employee’s work records to assess their use of vacation and sick days Teaching Assistant Kalamazoo, MI

PSY 3400: Organizational Psychology September 2013 Dec 2013

● Attended all class lectures

● Graded eight unit exams

● Conducted weekly office hours

● Answered student’s questions regarding the course’s material

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