Customer Service Administrative Assistant
Resume:
JAMIE HEIN
Moses Lake, WA **837
*********@*****.***
PROFESSIONAL SUMMARY
Effective, results-driven professional with over 16 years of experience in management, bookkeeping and administrative support. Able to balance competing priorities and communicate clearly, tactfully, and courteously. Accurate and organized with strong problem-solving skills, extraordinary attention to detail, and willingness to go above and beyond the job description.
KEY SKILLS
Experience With Judicial System
JIS & SCOMIS
Records Management
Chemical Dependency & Mental Health Treatment
Accounting Principles & Procedures
Imaging Software & Scanning Processes
Supervisory Experience
Independent Judgment
Policies & Procedures
Conflict Resolution
Payroll & Garnishments
EXPERIENCE
BRANCH MANAGER/CASE MANAGER Friendship Diversion Services, Ephrata, WA 01/2012 – 02/2016
Managed an alternative sentencing program for District and Superior Courts, including interaction with; Prosecuting and Defense Attorney’s, Defendants and Victims
Counsel defendants as needed regarding program and/or problem resolution. Review Chemical Dependency, Mental Health, Domestic Violence and Anger Management reports
Collect payments for Diversion Program, District Courts, Superior Courts and Victim restitution
Interview, hire, train and evaluate the performance of subordinate staff and manage disciplinary matters.
OWNER/PRESIDENT Basin Street Pizza, Ephrata, WA 01/2008 – 10/2011
Processed accounts payable, accounts receivable, deposits, reconciliation, payroll, garnishments and quarterly/annual tax reporting
Hired, trained, handled disciplinary actions, terminated employees and administered performance reviews
Developed and implemented employee procedures
BOOKKEEPER/ADMINISTRATIVE ASSISTANT Loan Network, Ephrata, WA 10/2006 – 01/2008
Processed accounts payable, accounts receivable, deposits, reconciliation, payroll, and quarterly tax reporting
Performed clerical duties and provided administrative support to loan officers
CUSTOMER SERVICE REPRESENTATIVE Grant County PUD, Ephrata, WA 10/2004 – 10/2006
Addressed customer questions about utility bills, meter reads, broken meters, outages, starting/stopping service
Monitored customer accounts for payments and took appropriate collection action when necessary
ADMINISTRATIVE ASSISTANT/BOOKKEEPER Grant County EDC, Moses Lake, WA 08/2000 – 10/2004
Performed administrative duties such as reception, scheduling, data entry and administration
Prepared minutes and financial reports for the executive director and board of directors
Processed accounts payable, accounts receivable, deposits, reconciliation, payroll, and quarterly tax reporting
TECHNICAL SKILLS
Microsoft Office (Word, Excel, Outlook, PowerPoint)
ACT
Microsoft Access
Quick Books Pro
GPS & Alcohol Monitoring
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