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Administrative assistant

United States
April 19, 2016

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Mobile: 214-***-**** § 300 Mariscal Place, Fort Worth, TX 76131


Dependable § Approachable / Personable § Efficient § Quality Focused § Detail Oriented § Multi-tasker

Achievement driven Executive Assistant with over ten year successful history of effectively managing all aspects of office administration. Diplomatic and tactful with a professional presence; able to maintain a professional demeanor during times of stress. Take initiative and positive individual / team contributor and problem solver; self starter able to work independently with minimal supervision.

Unquestionable ethics and integrity; highly reliable in dealing with sensitive / discretionary and confidential matters. Project oriented with exceptional time management, prioritization, and organizational skills with proven ability to complete assignments and projects on time. Excellent interpersonal, verbal, and written communication skills; adept at effectively communicating with all levels of internal / external customers. Possess solid business acumen. Quick learner with a passion for continuous self- development. Available for relocation and travel.

Competencies include:

§ Word Processing / Proofreading / Editing

§ Staff Training & Development

§ Expense Account Management

§ Calendar / Meeting Management

§ Office Supply Management

§ Mail / Messaging Routing

§ Record-keeping / File Management

§ Dictaphone Dictation

§ Correspondence / Reports


MS Word § § PowerPoint § Outlook § Multi-line Telephone § Copier § Scanner § Fax § Shredder


Significantly increased office communications, while streamlining workflow by implementing and facilitating monthly meetings with corporate Executive Assistants to discuss and collaborate on special projects and meetings, as Executive Assistant / Office Manager with BioScrip, Inc.

Key contributor in BioScrip, Inc. achieving 100% compliance by collaborating with the Corporate Compliance Officer and coordinating company-wide distribution of compliance manuals. Ensured all employees (3,500) received manuals on a timely basis by establishing a spreadsheet to track all employees at each of 20 locations, as Executive Assistant and Office Manager.

Achieved $7K+ annual savings by strategically negotiating with hotel representatives on costs of guest rooms needed for company meetings, as Executive Assistant with BioScrip, Inc.

Decreased office supply spending and waste, resulting in under budget attainment for five consecutive years, by identifying outdated and unnecessary office supplies, as Executive Assistant / Office Manager for BioScrip, Inc.


SANTANDER CONSUMER USA (Santander Consumer USA Holdings Inc. (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and unsecured consumer lending products. The company, which began originating retail installment contracts in 1997, has a serviced portfolio of more than $40 billion (as of September 30, 2014), has more than two million customers across all credit grades, and is headquartered in Dallas. Santander Consumer USA Holdings Inc. is the parent company of Santander Consumer USA Inc. ("SCUSA"). 2/2015 – 3/8/2016

Administrative Assistant – IT Department

Provide support for five (5) department VP’s and their staff, including but not limited to: managing all travel including coordinating the proper handling of Service Now Travel/Training requests; provide employees with these forms for their completion, obtaining Manger signatures for approval. Coordinate all conference registrations, hotels, flights, ground transportation as needed; researching various travel sites for best prices.

Onboard contractors in a timely manner, ensuring necessary equipment is ordered (i.e., laptop, desktop, docking station, etc.), as well as name plates and seat assignment coordination.

Heavy calendaring duties – reserving conference rooms as required and coordinating various attendee schedules; ordering food and ensuring vendors are providing the most competitive prices negotiated.

Special projects as requested; American Heart Association fundraiser, Floor Warden for Fire and other emergency preparedness; IT Hack-A-Thon.

BRINK’S, INC. (World leading provider of secure transportation and cash management services, utilizing advanced technology, equipment and communications systems) – Coppell, TX 02/2014 to 05/2014

Executive Assistant to VP Global Infrastructure

Arranged meetings, conferences; scheduled appointments and completed all domestic and international travel arrangements as required. Screened visitors, telephone calls; acted as liaison with all levels of the organization, insuring VP’s have all needed information. Maintained confidentiality at all times.

BIOSCRIP, INC. (Publicly held specialty pharmaceuticals company) – Elmsford, NY 04/2005 to 11/2012

Executive Assistant/Office Manager to Corporate EVP / General Counsel

Assisted Corporate EVP / General Counsel (GC) in all administrative matters; including highly confidential legal matters pertaining to acquisitions and employees. Received phone calls and in-person visitors, handled messaging and routing, and managed domestic / international travel arrangements for GC, vendors, and outside visitors. Scheduled and coordinated all aspects of on-site and off-site meetings for up to 250 attendees.

Led the development and coordination of Quarterly Board meeting materials with the CEO and EVP / GC. Trained legal staff and Board members on “Virtual Board Room” software application. Project managed and worked on personal matters for CEO and EVP/ GC as requested. Tracked $3M+ in annual legal expenses.

WARNACO, INC. (Manufacturer of textiles and apparels sold worldwide) - Milford, CT 07/2000 to 12/2002

Benefits Manager (01/2001 to 12/2002)

Assisted Director and HR Generalist in managing benefits administration. Prepared correspondence sent to all employees (4,500), updated data base and payroll records, and ensured compliance with Company policies and procedures as well as government mandated disclosures. Counseled employees upon retirement, providing necessary information concerning rollovers, tax issues, and payment options.

Human Resources Manager (07/2000 to 01/2001)

Managed all recruiting requirements for Milford location; including working closely with clients and field Store Managers to ensure staffing needs were being met. Supervised six HR Generalists to ensure consistent handling of background checks, drug screenings, FMLA, Worker’s Comp., and database maintenance and updates to maintain accuracy of employee personnel files.

Managed Service Award Program, Safety Committee Meetings, and arranged training for non-exempt staff. Kept management apprised of policy changes and employee relations issues by attending monthly department and client meetings.


TEXACO, INC. – New York, NY

Executive Secretary, Sr. Office Assistant, Secretary (10+ years)

Assisted Senior Vice President in handling confidential and personal matters (International travel and banking). Managed all administrative duties; including answering phones, dictation and correspondence composition, word processing, and mailings. Interfaced directly with representatives from the Department of Energy and Environmental Protection Agency, as liaison for Getty Petroleum and internal Legal Department. Utilized excellent customer service and diplomatic skills to handle service station customer complaints.



Awarded Certificate of Completion for 2-year Secretarial / Business Program


Awarded Certificate of Completion for Corporate Compliance Training (Healthcare Industry) for completing

Sexual Harassment and Fraud, Waste, and Abuse courses.


Association of Executive and Administrative Professionals – Current Member

American Society of Administrative Professionals – Current Member

Society of Human Resource Management (SHRM) – Former Certified Member

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