SARVESH J. PABBAWAR
Objective in Life
To help the Organization achieve greater heights by contributing through determination, skills, learning, and by demonstrating strong work ethic to achieve high position in all the endeavors that I undertake.
B.Sc (Computer Science) from S.R.T.M. University Nanded in 2011.
H.Sc from Mumbai Board in 2005.
S.S.C from Mumbai Board 2002.
Experience – Organizational Details
M/S SDL Pvt.Ltd. – Since Nov 2013 – July 2015
Designation: Project Coordinator for Localization Projects.
Responsibilities: Project Management.
Assigning work to Linguist across the globe.
Scheduling work flow and assuring quality for the work delivered.
Tracking & Following up the progress of the Projects.
Point of Contact for Clients Communication.
Responsible for Quality measures followed as per the agreement with client.
Responsible for invoicing clients for the work preformed.
Responsible for Budgeting & Quoting for projects.
Also responsible to manage resources to the fullest in the best of the interest of the company
Responsible for meeting the SLA of the projects.
Excel Reporting of data to Managers, Clients.
Responsible for QBR and MBR stats and PPTs
M/S FirstSource Solutions Pvt. Ltd. – From Sept. 2011 to Aug. 2013.
Joined the company as Sr.CSR, was promoted to Team Executive in April and since then was handling a Team of 18. I was responsible for Coaching, Mentoring and Achieving Team performance for my Team.
Responsibilities: Team Lead
Driving a team of 18 agents to meet client metrics by motivating and leading from front
Training and mentoring new SME’s with regards to Process/Product..
Mentoring and coaching agents for continuous improvement..
Provide accurate daily, weekly and monthly reports by compiling statistics.
Actively participating in execution of various quality improvement strategies for continual improvement in the services
Responsible for generating Performance Report for the entire process as the Score Card/Agent of 45 Advisors.
Responsible for bottom quartile performance.
Point of contact for Clients.
Awarded Best Team for consecutive 6 months.
M/S Intelenet Global Services Pvt. Ltd. – From June 2010 to Sept. 2011
Joined the company as Sr.CSR.. I was given responsibility to mentor new advisors.
Calling Insurance companies of the patient on behalf of the Medical Group for Medical Claim Processing
Assuring the claim is processed and client receives payment.. Provide necessary details if needed.
Sending Appeals for incorrectly denied claims or missing info claims.
Explanation of Benefits and Reviewing of EOB's for proper reimbursement
Well versed in researching claims via Insuarance company’s website.
Mentoring new advisors for Process and Quality.
Awarded Best Performer for November’10.
Awarded Best Performer for the Quarter (Oct’10 – Dec’10)
M/S Glisten Pharmaceuticals (Nanded) – From Nov 2006 to May. 2010.
Joined the company as Medical Representative.
Visiting Listed Doctors and Chemist for the promotion of the Companies Product range.
Assuring availability of Stock at the respective Chemist.
Responsible for entire sale in Degloor Taluka.
Later promoted to work for Nanded Dist. And was responsible for sale for both Nanded and Degloor.
Good Communication skills in English, Marathi, Hindi and Telegu.
Team Lead and People Management.
Good Interpersonal and Analytical skills.
Experience in Project Management.
Well Versed in MS Office (Word, Excel, PowerPoint).
Father’s Full Name
Jagannath Baliram Pabbawar
Date of Birth
27th May 1986
English, Hindi, Marathi and Telegu
Listening Music and playing Cricket, Volley ball & Table Tennis.
SARVESH J. PABBAWAR