Customer Service Representative
Resume:
Casaundra M. Pender
Orangeburg, SC 29115
Phone: 843-***-****
**************@*****.***
Objective
Ability Summary
I have over four years of experience working as a customer service representative in a brick and mortar call center; and two years’ experience working in a virtual at home call center. I also have 2 years experience working as a recruiter/interviewer for a call center. I am a fast learner and I am highly motivated. I work well on a team and I also work well by myself.
Employment History
Customer Service Representative (@home)
04/2014-03/2016 Asurion At Home
Accept incoming calls regarding insurance claims for AT&T. Adhere to company policies. File and complete claims on behalf of the customers
Customer Service Agent
01/2010 - 03/2014
Sykes Enterprises Inc.
Sumter, SC
Customer Service Agent 01/2011 -09/2011 Sykes Enterprises Inc. Sumter, SC -Adherence to SYKES policies on ethics and integrity. -Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients. -Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution. -Maintains proficiency in programs, products and/or platforms assigned. -Maintains pertinent paperwork and records through data entry. -Communicates with co-workers to research problem and find solution. -May test software and hardware to evaluate ease of use and whether product will aid user in performing work. -Communicates with team manager, team members and other teams regarding problems, solutions and trends. -Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards. -May perform other additional duties and responsibilities as assigned
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Saint Leo University
Online, SC
Associate's Degree
Human Resources
Denmark Technical College
SC
1 Year of College or a Technical or Vocational School
Human Service
Detailed References
Dorian Thomas, floor manager
Husqvarna Outdoor Plant
1008 Pasture Lane
Orangeburg, SC 29118
Business reference known for 4 year(s).
Archie Williams, mechanic
South Carolina Landfill
524 Wood Rd
Orangeburg, SC 29118
Personal reference known for 6 year(s).
Keontee Harris, Customer Service Rep.
Sumter, S.C. 29150
Personal/Business reference…known for 2 years
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