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Engineer Customer Support

Location:
San Mateo, CA
Salary:
700 usd
Posted:
April 19, 2016

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Resume:

Mandeep Singh

H.No.**/*, St.No.*, New Bishan Nagar, Patiala.

Mobile: +91-842*******,859*******.

Email:acue00@r.postjobfree.com

Customer Support Engineer

Having 5 Year Experience as IT Support Professional

A highly dedicated and analytical Customer Support Engineer with excellent interpersonal relationship and customer management to provide on-call support to respond to critical situations. Capable of interfacing with quality assurance staff to help troubleshoot applications before the move to production, and focused on System Administrator, seeks a challenging responsibility in IT / Messaging / Banking

Core Competencies

Believe in Teamwork and make my team to upgrade with new technologies and software’s.

Dedicated, known for consistently exceeding targets within the specified time frame.

Self motivated and motivate team members to achieve target or desired task in time.

High-energy, confident professional with a passion for technology.

A quick learner, able to absorb new material with ease.

An enthusiastic and personable team player, able to communicate effectively with diverse cultures.

Education

Examination

Discipline

Institution

Year of passing

XII

Arts

Atma Ram Kumar Sabha Sen. Sec. School, Patiala.

2008

X

General

Atma Ram Kumar Sabha Sen. Sec. School, Patiala.

2006

Professional Qualification

One year Diploma of Computer Hardware and Networking from Jetking Institute.

I got MCSE (Microsoft Certified System Engineer) training.

I got CCNA (Cisco Certified Networking Association) training.

I got RHCE (Red Hat Certified Engineer) training.

Technical Skills

Operating systems:-

windows xp professional, windows 2003 server, windows Vista,Window Seven and Linux.

Installation of win98, win xp, windows 2000 and 2003 server and permits for access files and directories and sharing of printing services, creating domains etc, active directory etc.

Installation of peer to peer and workstation networking through workgroup in windows 98, 2000, XP.

Knowledge about all the operating system problems and troubleshooting.

Any problem in operating system like virus, windows problem and networking problem.

Network maintenance: -

Installation, Configuration and Administration of Window Server 2003.

Network printer server.

Drive sharing, printer sharing and file sharing.

Managing LAN/WAN, Computer Application.

Managing Users and Group Account.

Provide Network Connectivity And Create User Policies.

Trouble Shoot the Hardware / Software Problem.

Configure and troubleshoot Outlook Express in Windows 2000,2003 & 2007.

Summary of Work Experience

Targus Technology Pvt. Ltd. (Educomp Solution Ltd.)

Resident Engineer (22 Feb 2011 to 5 Aug 2013 in Ludhiana).

Key Responsibilities:

Manage the Smart Class network in schools and coordinate the teachers that how to work effectively on the smart board.

Create and arrange the presentations which are required by the teachers.

Assist the teachers how to work with the stylus and Mimio device.

How to use Mimio tools and how do calibrations for stylus.

Installed, configured, and maintained Desktop Software.

All DLP and LCD Projector to service and rectify the problem.

Educomp Solution Ltd.

Backup Smart-class coordinator (Backup SCC) (6 Aug, 2013 to 31 Jan, 2015 In Sangrur Distt)

Key Responsibilities:

Manage the Smart Class network in schools and coordinate the teachers that how to work effectively on the smart board.

Create and arrange the presentations which are required by the teachers.

Assist the teachers how to work with the stylus and Mimio device.

How to use Mimio tools and how do calibrations for stylus.

Installed, configured, and maintained Desktop Software.

Maintains Hardware and Networking issues.

All DLP and LCD Projector to service and rectify the problem.

Educomp Solution Ltd.

Sr. Engineer (1 Feb, 2015 to till date in Jalndharand Kapurthala Distt).

Key Responsibilities:

Manages Smart Class network in schools

Installed, configured, and maintained Desktop Software.

Maintains Hardware and Networking issues.

Services to all DLP and LCD Projector and resolve the issues.

Configuration & installation of Server 2003 & 2008.

Configuration & installation of SQL

Personal Details

Name: Mandeep Singh

Father’s Name: Sh. Surat Singh

Date of birth: 19 Jul 1988

Martial Status: Unmarried

Sex: Male

Languages known: English, Hindi, and Punjabi

Permanent Address

Mandeep Singh, H.No.96/2,

St. No. 2,

New Bishan Nagar,Patiala

Date: Signature

Place:



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