Technical Support Maintenance Technician

JUAN CARLOS BONECCHI

**** ******* ******* ***** # ***, San Diego, CA 92105

(619) 850 - 0358 *********@*******.***

SUMMARY OF QUALIFICIATIONS

Over 5 years of experience in IT / Computer repair with Networking

Experience with technical support to customers in person and by phone, troubleshooting PC computer and network problems

Hands on computer and electronics repair field; including, internal boards, and micro circuitry replacement, microscopic soldering, equipment testing and troubleshooting

Maintain of logs and control records of all processes performed

Eager to use my training and to increase my skills in the IT Networking / Electronic field.

Highly professional attitude, good communication skills and time management abilities

Good team player with high problem solving abilities.

Bilingual Spanish \ English

RECENT CCNA SKILLS TRAINING

Cisco Certified Networking Associate Training Program

2015-2016 San Diego Continuing Education

Basic networking configuration and operations of local area networks

Cisco IOS fundamentals and wide area networks

IP (IPv4 and IPv6) addressing, sub-netting

Routing/switching technologies, protocols, and configuration

Cisco Command Line Interface (CLI)

Currently enrolled in CCNA part 3

TRAINING IN ELECTRONICS

ELECTRONIC TECHNICIAN Certification Training Program, 2014

Certificate of Completion, Mid City Campus, San Diego Continuing Education

900 hour training program including;

Digital Circuit Decimal, Binary, Octal and Hexadecimal Systems

BCD Circuits Diagrams Interpretation and Design

AC / DC Circuit implementation

Communication Systems Radio Frequency

Microsoft Windows and TCP/IP Networking

Microscopic Soldering

TECHNICAL PROFICIENCIES

Hardware: Computers (desktops, laptops, tablets), mobile devices, and routers, switches and modems

Software: Microsoft Windows XP, Vista, 7, 8, 10 Server 2008, Android OS, Apple iOS and XOS, Microsoft Office, and Cisco IOS

Tools: Digital Multimeter, Bench Test Equipment, ATE, DUT Network and Cable, Time Interval Analyzer, Logic Analyzer, Network Analyzer

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

COMPUTER SERVICES and REPAIR

Replacement of hard drives, memory, keyboards, WIFI, NIC’s on desktops, laptops, and all-in-one

LCD and motherboard replacement on laptops, tablets and smart phones

Soldering of micro circuitry such as capacitors, resistors, transistors, mosfets, and IC’s

On-site and by phone technical support to Windows XP, Vista, 7,8, 10, and Server 2008 users.

Troubleshoot TCP/IP, DNS, DHCP, NAT, SSH, FTP, HTTP/HTTPS, and WINS configurations.

Active Directory, NTFS permissions, and Remote Desktop Server

NETWORKING

Full cabling and conduit installation for Local Area Network in Medical Clinics and other businesses

SOHO switches and routers installation and configuration, IP assignment on workstations for small business.

Firewall / VPN application and troubleshooting (CISCO and Juniper)

ELECTRONIC BOARDS REPAIR

Replacement of DC, USB, and HDMI ports on main computer and TV boards

Cold solder diagnostic and repair of soldering in micro circuitry

Troubleshooting and replacement of surface mount capacitors, resistors, transistors, mosfets, and IC’s

EMPLOYMENT HISTORY

Electronic / IT Technician JCI Tech Solutions San Diego, CA 2009 to present

Responsibilities:

Troubleshoot Windows XP, Vista, 7, 8, and 10 PC's

Repair of desktop, laptop, and mobile devices

Troubleshooting and repair of electronic equipment

Customers in person and by phone, troubleshooting PC computer and network problems

Solve problems, implement solutions, install new networking equipment

Test communications on PC's and networking equipment

Test, troubleshoot and update hardware / software on PC and MAC equipment

Log comments and release the units in coordination with other departments

Industrial Maintenance Technician Nalpak Group El Cajon, CA 2007 - 2010

Responsibilities:

Inspect products Quality Test and Control department according to ISO

Testing and calibration of electronic equipment, following the guidelines of the manufacturer

Build and implement techniques for better production

Maintain and renew tools and machinery for best results

ADDITIONAL EDUCATION AND TRAINING

High School, Colegio Madrid, Mexico City,

Associate degree UNAM, Mexico City

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