Customer Service Management

Mark Hays

**** ******** ****

Stafford, TX *****

Cell: 713-***-****

********@*****.***

SUMMARY:

I have thirty years of management and distribution experience with major newspapers, which includes an average daily circulation of 4500 plus customers. I am an organized professional, with strong customer service and communication skills. I am looking to expand my management experience and responsibility while keeping a commitment to innovative processes.

TECHNICAL SKILLS:

Able to management multiple projects and priorities

Leadership and Motivational skills

Team player, problem solver with energetic attitude

Willingness to increase my knowledge base and expand my horizons

Forklift experience

PROFESSIONAL EXPERIENCE:

Jay Beverage Company

Route Supervisor

2216 Victoria ct, Missouri City 77459 281-***-**** 01/2007 – Present

Delivery of different kinds of beverages including coffee, sodas, snacks, supplies, and many other products.

Green Logistics, LLC

Route Driver

3312 North Berkeley Lake Rd. NW. Ste. E. Duluth, GA 30096 07/2014 - 03/2016

Recycling program with a weekly routes in the South Texas Area.

Drive approximately 1,200 miles weekly.

Houston Chronicle / Hearst Corporation

District Manager

801 Texas Ave, Houston, Texas 77002 713-***-**** 08/2011 – 03/2014

Responsible for the daily distribution of 3500 to 9500 newspapers

Daily supervision of management of 25 carriers, including route training

Responsible for all routing logistics for up to 75 different route areas

Responsible for all areas of compliance, customer service for given distribution area

Houston Chronicle

Independent Contractor – District 2421

3607 Boca ct, Missouri City 77459 281-***-**** 1984 – 2011

Responsible for the daily distribution of 6000 customer district

Responsible for all carrier training and management

Responsible for all product receiving

Increased district customer base from 4800 to 6000 through excellent customer service and various promotions

Handle all aspects of warehouse, including forklift driving/training, product receiving, product distribution, collections, etc.

EDUCATION:

Rice Aviation - A/P license, Houston, Texas

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