Customer Service Manager

Charles Thompson

*** ********** *** *****, ** ***50 864-***-**** ***************@***.***

SUMMARY

An experienced management executive, business leader and developer, strategist and entrepreneur with success in both large and small company environments. A leader by example that is fair, firm, respectful and values integrity above all else. A skilled analyst, strategist and negotiator with a long-term view of successful outcomes. A relationship builder with a commitment to customer service both internal and external to the organization.

EXPERIENCE

Midtown Artery, Greenville, SC 1/2008-Present

Founder/Proprietor

Established a luxury fine art gallery specializing in abstract international paintings and contemporary sculpture.

Build long-term positive client relationships through a consultative sales approach, trust, and customer centricity.

Focus on customer service, satisfaction and relationship building.

Plan and conduct public and private gatherings at the gallery to include entertainment, catering and ancillary support services.

Manage consigned and gallery-owned artwork inventory in excess of $1.5 million.

Secured public and private financing and support to permanently place two prominent monumental sculptures in downtown Greenville.

Manage packing, crating and transportation from the gallery to the client to ensure damage free delivery.

Negotiate artwork consignment agreements with major US and international “blue chip” artists and publishers. Develop long-term relationships to ensure a constant supply of quality product.

Med Four LLC, Greenville, SC 12/1989-12/2005

Founder

President (1989-1992), General Manager (1992-1993), Regional VP (1993-2001)

President/Owner (2001-2005)

Launched a startup regional provider of intravenous therapy products serving home care patients throughout South Carolina.

Recruited candidates for both professional and operational positions within the company.

Implemented and administered human resources policies for 35 team members in two locations.

Managed all human resources functions including benefits, compensation, training, employee relations and conflict resolution.

Successfully navigated through sixteen years of the dynamically changing medical services environment.

Develop long-term supplier relationships and managed all day-to-day procurement processes.

Established preferred provider contracts with all major insurance companies serving our market.

Developed and maintained a reputation as the highest quality local infusion provider.

Established and implemented operations policies and procedures to ensure an error free operational process.

Grew a sizeable regional presence in a competitive marketplace through service excellence and relationship development.

Negotiated a merger with a national infusion provider in 1992 in a strategy to remain competitive regionally.

Successfully became a JCAHO accredited infusion provider.

Held roles of increasing responsibility within the new company beginning as General Manager for the Greenville branch and culminating as Regional Vice President with multi-site operations and sales management responsibilities.

Created and implemented a highly customer-focused company philosophy.

Substantially improved cash flow by training the number one revenue management team in the company to produce “days revenue outstanding” numbering just a few weeks.

Served on the company’s Board of Directors and served as Chairman of the Boards Audit Committee.

Negotiated a re-purchase of two regional branches (Charlotte and Greenville) in 2001.

Improved logistics for nutritional products and supplies distribution to reduce inventory, transportation, and spoilage costs.

Negotiated the sale of the company in December of 2005.

Centco, Inc., Greenville, SC 4/1986-12/1989

Founder

First entrepreneurial venture with a focus on international trading.

Successfully developed trading relationships with customers in Western Europe and Egypt for proprietary industrial lubricants and construction materials.

Currency exchange pressure forced the company to close in 1989

Phillips Industries, Dayton, OH 11/1985-4/1986

Corporate Commodities Manager, Electro-Mechanical Procurement

Coordinated electro-mechanical component purchases and contracts among 53 manufacturing facilities

Negotiated in excess of $300K in material cost reductions

Siemens Energy and Automation, Spartanburg, SC 6/1980-11/1985

Buyer (1980-1981)

Purchasing Manager (1981-1984)

Purchasing and Production Planning Manager – Panelboard Operations (1984-1985)

Held progressively responsible positions within the supply chain beginning with the position of direct materials buyer and ending as purchasing and production planning manager with responsibility for shipping and receiving department functions.

Directly managed logistics of raw material and purchased parts flow from supplier to receipt to ensure on-time scheduled delivery.

Chaired two corporate wide procurement committees that successfully combined and negotiated company wide contracts for copper and aluminum purchases.

Designed and implemented the first computerized, automated system for tracking purchase orders to ensure on-time delivery of component requirements.

Developed and implemented policies and procedures to centralize the procurement responsibility and authority throughout the organization.

Negotiated more than $300,000 in direct material cost reductions annually and consistently won the top award for accomplishments in the company’s cost reduction program.

Trained a highly motivated and professional procurement team.

EDUCATION

Michigan State University, East Lansing, MI

Bachelor of Science in Engineering Arts

Emphasis: Financial Management

COMPUTER SKILLS

MS Office Suite – Experienced level

Mac OS

Windows OS

OTHER

Recognized by Greenville Business Magazine as one of the 50 most influential people in Greenville (1/2013)

Juvenile Diabetes Research Foundation (Western Carolinas Chapter) 6/2005-3/2011

Volunteer, Fund Raiser, Member, Board of Directors (2006 – 2010)

Board Secretary (2008), Treasurer (2009), President (2010)

Raised funds for research to cure type-one diabetes through special events including cycling, the annual walk and the annual black tie gala.

Cycled more than 100 miles each in three separate Rides to Cure diabetes to raise nearly $10K for the organization.

Provided leadership for the Board of Directors and volunteer staff.

Acted as liaison between chapter staff and volunteer leadership.

Presided over meetings of the Board of Directors.

In partnership with Chapter Staff, reviewed budget plans to meet chapter goals.

Woodlands Homeowners Association - Volunteer

Member, Board of Directors

Past Treasurer

Past President

WADE HAMPTON HIGH SCHOOL

Coach, girl’s varsity tennis (2010, 2011 and 2012 seasons)

ACTIVITIES

Avid road cyclist

INTERESTS

Sales and Relationship Building

Business Development

Supply Chain and Logistics

Technology and Innovation

Manufacturing Processes

Building/Carpentry

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