Customer Service Sales

Professional Summary

Skills

Work History

Education

BRENDA CALDERON

**** */* ******** ***, North Hollywood, California 91606 • Cell: 818-***-**** • ****************@*****.*** Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Exceptional communication skills

Trusted key holder

Quick learner

Proficient in cash management

Shipping and receiving professional

Strategic sales knowledge

Multi-tasking strength

Organized

Database management

Word processing

Advanced Excel spreadsheet functions

Accurate and detailed

Professional and mature

Articulate and well-spoken

Flexible

Dedicated team player

Works well under pressure

Assistant Manger, 02/2007 to 05/2012

Dollar Financial

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Maintained accurate records of past due customer account activity. Coordinated between billing department and customers to resolve problems. Processed cash and credit payments rapidly and accurately. Greeted customers in a timely fashion, while quickly determining their needs. Recommended new pre payed card to customers, resulting in a 10% in add-on business. Answered customer questions about product availability and shipment times. Accurately logged all daily shipping and receiving orders. Insurance department, 05/2012 to Current

First Credit Finance – 16005 Sherman way van nuys ca 91406 Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. High School Diploma: 2003

Ulysses S Grant High School - Van Nuys, 91404, CA

Social worker:

Los Angeles Mission College - Sylmar, CA

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