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Technical Support Management

Buffalo, NY
April 16, 2016

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**** ****** **

Basom, NY *****



To join an organization where my talents can be used to benefit the organization while allowing me to grow and learn personally and professionally.


Microsoft Certified Trainer (Maintained Since 2011) Microsoft MCSA Windows 2008 and 2012 r2

Microsoft MCITP (two systems)

Microsoft MCTS (seven systems)

A+ Certified Professional

Philips SpeechExec Enterprise Technician 4.1


Rochester Institute of Technology

Diploma in Accounting 1993

Diploma in Management 1993

Certificate in Management Development 1992

Castleton University

Associates Degree in Computer Programming 1979


IV4 Inc. Rochester NY 3/2015-present

Senior Engineer

Install and troubleshoot customer issues with multi-vendor systems including Microsoft, Cisco, SonicWALL, Hewlett-Packard and other systems in heterogeneous networks.

Enhance companies existing IT staff with support and design experience.

On-site and remote access resource for customers without computer system administrator or to assist Customer’s IT administration with Tasks.

Assist companies migrating to Office 365.

Project based design and implementation of simple and complex Software solutions such as Microsoft Active Directory, Microsoft System Center Cloud Management solutions.

Write End-User documentation, and reports for projects. BrightPlanIT Inc. Buffalo NY 7/2010-3/2015


Pre-sales interaction with customers including discussions and presentations to executives and management.

Project based design and implementation of complex multi-site software solutions such as Microsoft Active Directory, Microsoft System Center Cloud Management solutions, Microsoft Lync conferencing and voice over IP systems.

Writing project plans, technical and End-User documentation, and reports for projects.

Conducted training classes utilizing official partner curriculum such as Lync deployment and management, Private Cloud Management using System Center 2012, and Microsoft Deployment Systems which include System Center Configuration Manager.

Developed and delivered customized training classed based on customer needs.

Maintained training environment and developed deployment techniques using Microsoft Windows Deployment Services, Microsoft Deployment Toolkit and System Center Configuration Manager.

Diagnose and troubleshooting multi-vendor customer issues with Microsoft, Novell, Citrix, Cisco, Nortel and other systems in large and diverse networks.

Supplemented companies existing staff with additional support and design experience.

On-site and remote access resource for customers without computer system administrator or to assist Customer’s IT administration with Tasks that need more extensive knowledgebase.

Work with companies migrating to Office 365.

Vitec Solutions/IKON Office Solutions Technology Services 1999 – 2009 Senior Network Engineer

Design, install and diagnose issues with network infrastructure utilizing Cisco, Enterasys, WatchGuard, SonicWALL, and Hewlett Packard networking and security devices.

Design, install and diagnose network file and application servers utilizing HP and Dell hardware.

Install and configure Network Operating systems based upon customer need.

Install configure and diagnose email and database systems (Exchange, GroupWise, and MS SQL).

Design, install and diagnose Macintosh systems for Customers with High resolution graphics needs.

On-site resource for customers without computer system administrator.

Computer hardware and software system upgrades as needed. Citibank Student Loan Corporation 1997 – 1999

Senior LAN Administrator/LAN Operations Coordinator

Developing solutions for changing business needs.

Supervision of LAN Operations Staff of 5 full-time employees and 2-3 contractors.

Development of standardized procedures for remote access to the Local Area Network.

Programming in Microsoft access to track operations work requests and report weekly MIS reports. Strong Memorial Hospital 1987 – 1997

Operating Systems Analyst Programmer

Design and installation of Local Area Network software and hardware. Including Microsoft Windows NT server, Windows Peer to Peer networking technologies and Novell NetWare.

High-level hardware, software and network problem solutions.

Maintenance of several Departmental LANs running Novell NetWare.

Installation of several intra/interdepartmental Email and scheduling systems.

Installation of Macintosh PC to access Windows, Novell NetWare servers and the Internet.

Installation and maintenance of Medical Records DRG Classification system

Programming in dBase III+ to allow users to maintain their databases without extensive database experience

Systems and Computer Technology Corporation (SCT) 1980 – 1987 SCT’s Genesee Community College Site 1984 – 1987

Academic Consultant

Installation of hardware and software, as well as support in the use of the technology.

Technical support of over 180 IBM PC/XT/AT microcomputers located throughout the college and at 7 remote locations.

Installation of an IBM Token-Ring Local Area Network running Netware 2.15c. SCT’s Vermont State College Site 1980 – 1984

Technical Support Specialist

Installing software, developing utility programs for operations staff and assisting in the maintenance of a Digital Equipment Corporation’s VAX 11/750 and a VAX 11/780.

Maintenance and installation of Telecommunications lines and equipment to service 5 separate Colleges using a total of 96 terminal lines.

Interests and Activities

I serve on the Zoning Board of Appeals for the Town of Alabama NY

I am an avid Reader and collector of Science Fiction Literature

I enjoy Downhill Skiing, Scuba Diving, Swimming, Hiking, and Camping in all seasons.

I enjoy renovating my home and landscaping my yard.

I also feel that every day you need to learn something new. References available upon request

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