Project Manager Management

Tawanna Higginbotham

**** ******** ** *** ***

Suitland, Maryland20746

Cell: 240-***-****

Email: ***************@*****.***

Professional Qualifications:

Experienced, organized and goal-oriented as a coordinator with over 5 years of experience in a fast-paced, constant changing environment.

Effective decision maker with the ability to manage multiple programs while meeting strict deadlines, and prioritizing tasks.

Exceptional time management and problem solver who quickly grasps complex situations turning them into manageable task.

Professional Experience:

Thompson Creek Window Company

Project Coordinator/ Project Manager- Lanham, MD February 2013–Present

Independently manage projects for residential remodeling projects involving the manufacturing and installment of windows, doors, gutters, siding and other building materials using methods or tools for developing, scheduling, coordinating, to managing projects and resources including monitoring, inspecting cost, work, and contractor performance.

Tracks labor and material costs for each job “contract”. Maintains documentation and records to ensure full payment from clients. Coordinates schedules with property owners, landlords, general contractors, subcontractors, and vendors. I am currently coordinating 125 projects with contracts worth 6.5 million in revenue.

Develop project plans from initiation to closing this includes pulling progress reports, tracking project statuses, resolving issues for projects of varying complexity. Communicate with client’s via outlook, in person, and/or telephone to insure projects are completed successfully. Prepare purchase orders and conduct financial, tracking and billing. Resolve all issues in collaboration with quality control department.

Responds to customers’, field crews’, and/or subcontractor’s questions related to specific projects. Handles installation update calls from field crews and subcontractors. Attends site meetings as required. May hold project team meetings. Currently have and maintaining a 98% customer satisfactory rating.

Ensures equipment, materials, and resources are available as specified in project plans. Evaluates and determines when supplies/equipment must be ordered or expedited. Updates inventories.

Identify appropriate subcontractors, obtains competitive bids, and secures Certificates of Insurance prior to subcontractor hire. Schedule and coordinate building permits to ensure client’s resident’s meet and/or pass building code inspections. Process Permits, read and interpret technician drawings.

Optotraffic

Lead Central Dispatcher- Lanham, MD September 2011-December 2012

Prioritized, organized, and schedule technicians to trailer emergencies, deployments and monthly maintenance to cameras throughout the state of Maryland while remaining knowledgeable of the tech’s skill levels of to properly execute duties of the job.

Coordinate with police, county officials, developers, and mechanical engineers for routine and random calibration test for trailer sensors that need to pass at 95% or trailer will become inoperable.

Monitor real time trailer activity while handling multiple tasks and rapidly changing priorities, vital to pay attention to details using internal databases while thinking quickly and accurately under pressure

Provided technical assistance such as trailer historical maintenance, policy and procedural guidance, to all mechanical engineers to ensure management of material resources for all traffic cameras.

Comcast

Workforce Management Coordinator- Largo, MD January 2009 - September 2011

Prioritized, track, and coordinate multiple projects using Microsoft SharePoint, Excel, and outlook while extensively using multiple web-enabled and corporate database systems for all call centers in the regional Beltway while ensuring agents were in compliance and productive adhering to the company’s set list of metric.

Project: Manage and train new hire agents performance such as average handle times, customer escalations, monitored metrics, lead daily meetings as well as analyzed daily, weekly, and monthly reports related to the call center’s volume versus forecast, talk time, calls in queue and response time as well as standardizing procedures to ensure efficiency.

Manage new hire agents average handle times, assisted with new hire customer escalations, monitored all new hire metrics and led daily coaching meetings to increase productivity.\

Used (WFM) program to assisted human resources with administrative duties talent management such as attendance tracking, employee scheduling, benefits administration, training programs and assignments, vacation and leave planning.

Master’s Locksmith

Office Manager- Plantation, Florida/Laurel, Maryland - September 2006 - April 2008

Remotely led and managed a variety of administrative duties to support the management team including managing calendars, receiving calls and coordinating travel arrangements.

Plan and oversee the daily activities of the staff schedule, work performance and customer satisfaction while dispatching using two-way radio to locksmith’s while in field

Accept requests for contributions and determine which requests meet the property’s giving guidelines. Partner with the management team to ensure the contributions budget is appropriately distributed

Prepare and process purchase orders, expense reports, invoices, check requests, and telecommunication requests for approval.

Office Skills/Software knowledge:

Type 65 wpm, faxing, filing, scanning, Cisco multi-line phone, proficient in Word, Excel, Adobe, PowerPoint, Access, Outlook, Aspect eWorkforce Management system, Cisco systems, PeopleSoft, Microsoft SharePoint, SAP/`ECC,CRM, CSIS,CRM

Education: B.S.; Criminal Justice, Ferrum College, Ferrum VA 2006

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