Service Maintenance

T.VENKATESWARLU

Address: **-*-***, ****** ***** Colony, Newpaloncha, Khammam, AP

Mobile: 098******** ~ Email: ***********@*****.***

Service. MANAGER

High calibre senior management professional offering over 13.6 years of experience in service and operations management encompassing general supervision, customer liaison, and service management. Expertise in spearheading service operations encompassing troubleshooting and maintenance of heavy earthmoving and mining equipment. Outstanding track record of delivering quality services to clients while effectively handling warranty claims ensuring excellent product standards. Proven leader with excellent people management skills, positively impacting team development, business objectives, and values with an ability to build productive client partnerships.

CORE COMPETENCIES

Periodic Maintenance Warranty and Claims Hydraulics System Overhaul Regulatory Compliance Contract Negotiation Leadership and Supervision Quality Assurance Customer Grievances Handling Resource Allocation Overhead Costs Reduction Inventory Management Scheduling Maintenance Installation and P.D.I. (Commissioning Engineer) Transmission Overhauling (Electronically Controlled/Mechanically Operated) Cat Engine Overhaul and Hydraulic Troubleshooting Dealer Solution Network (DSN)

Equipment Exposure

Mercedes Benz: Bus multi Axle and single Axle O500 and O500R Repair Maintained and Troubleshooting

Field Service Aggregate wise repair.

Caterpillar 3066,3166,C6.4,C7,C9,C18 model engines,12H,14H,120H,120K,140H Model Motor graders, CS533E Model soil compactors and 320B, 320BL, 320C, 320CL, 320D, 320DL, 330CL, 336DL model excavators. Hindustan 2021 Loaders, 1035 Dumpers, 1025 Dumpers, 100 ton Dumpers, Hydraulic excavators, backhoe and wheel loaders

KEY SKILLS

Technical Expertise – Skilled in diagnosing and troubleshooting malfunctioning or failure of heavy equipment. Adept in performing preventive maintenance, troubleshooting, overhauling engines and different accessories, hydraulic systems, etc at sophisticated workshops containing modern machineries for earth moving equipment.

Customer Service – Effectively handling customer complaints related to warranty issues, involving the management of warranty claims, determining root cause of failures, and replacing parts if necessary. Providing a range of services in the areas of operations, installations, preventive maintenance, and troubleshooting.

Service Delivery – Adept at supervising team of technicians involved in overhaul of equipment and machinery. Planning and scheduling resources and allocating work, estimating costs and managing billing functions. Procuring warranty parts by placing orders utilizing SAP.

People Management – Innate ability in understanding requirement of the customer and skillfully managing cross-functional teams for effective work flow. Expertise in maintaining cohesive business relationship with key clients and managing communication with people at all levels of seniority.

KEY DELIVERABLES ACROSS CAREER SPAN

Service Delivery

Managing service departments while implementing and maintaining corporate safety standards.

Implementing new strategies to deliver superior quality service.

Maintaining operating statements for service, sales, general, and administrative departments.

Managing customer accounts and providing tailored solutions meeting individual needs.

Maintaining accurate records of discussions or correspondence with customers.

Analysing statistics, or other data, to determine service effectiveness.

Maintaining balanced inventory consistent with requirements of the service department.

Responsible for Service Work In Progress (SWIP) management and customer dispute resolution.

Liaising and briefing clients on diagnosis, maintenance and repairs to be carried out.

Maintaining documentation of preventive maintenance and repair activities.

Equipment Maintenance Management

Maintaining industrial machines, operating equipment to verify operational efficiency, diagnosing machine malfunctions and determining needs for adjustments or repairs.

Forecasting maintenance budget as well as liaising with vendors.

Supervising activities of maintenance crew involved in directing maintenance activities of construction and support equipment.

Reading and understanding electrical and electronic circuit diagram, and hydraulic sschematics.

Responsible for transmission overhauling both electronically controlled and mechanically operated.

Developing cost effective measures to reduce expenditure.

Diagnosing and troubleshooting equipment failures while ensuring timely repair of equipment.

Adjusting and repairing ignition, fuel, electrical, hydraulic and steering systems.

Performing management functions such as maintenance scheduling and spare parts inventory control.

Providing estimates of material, labour and equipment requirements.

Determining the extent of problems and rebuilding equipment based on cost and quality of equipment.

Operating standard testing equipment to diagnose malfunctions while handling multiple sites.

Motivating team members and ascertaining quality standards and operational efficiency.

CAREER HISTORY

Service Manager

Mercedes Benz Dealer

Sree Sudhrshan Trucking Pvt Ltd

Deputy Manager

2014-present

Action Construction Equipment Ltd. Kerala

( Product Support)

2012-- 2014

Assistant Manager

2007 – 2012

Gmmco Ltd. Hyderabad

( Customer Support)

Mechanical Engineer

2006 – 2007

Shiva Shankar Minerals Ltd. Bellary

Mechanical In-charge

2001 – 2006

Madhucon Granites Ltd. Srikakulam

EDUCATIONAL QUALIFICATIONS

Diploma in Mechanical Engineering

1998 – 2001

Govt polytechnic college Vijayawada

ITI Fitter

1996 – 1998

Mount Carmel Boys town I T C palvancha

SSC

1995 – 1996

Board of Secondary Education, AP

PROFESSIONAL DEVELOPMENTS

ACERT Engines, Electronic Engines Program

Wheel Loaders and Back Hoe Loaders Introduction Training for 15 days at Gmmco Chennai SHQ

After Failure Analysis (AFA) Training for 5 days at Gmmco Chennai SHQ

Dozer Training for 6 days conducted at Gmmco Kothagudem

DLMS Level 2 Training

Product Familiarization (Mercedes Benz) Chennai.

PERSONAL INFORMATION

Date of Birth: 11th August, 1979

Nationality: Indian

Marital Status: Married

Driving License: Indian

References available on request

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