Customer Service Technical Support

Frederick Arce Martin

Nick name: Dereck

Address : Blk 23 lot23 Ph.1 Grand River Side Subd.

Pasong Camachile 1, Gen.Trias Cavite-4107 PHILPPINES

Date of birth : Feb. 12,1968

Contact nos. : 097*-******* / 092*-*******

E-mail address : **************@*****.***

OBJECTIVE

To be able to share and contribute the best of my knowledge and skills and be an asset to the company where I will be rendering my services.

EMPLOYMENT RECORD

Bestread Trading and Services Inc.

Dasmariñas Cavite

Job Title : Technical/Sales Staff (September 28, 2015 – January 09, 2016)

Job Description and Responsibilities

Mainly responsible in monitoring quality and performance of the recapped and repaired tires (Off The Road and truck tires) by the company that involves travelling to clients` areas to perform inspection and monitor the tires installed to the equipment. Promote safety, durability and confidence the company could give to prospective clients. Performs other tasks such as operations and office works when needed. Performs field work most of the time.

Teleperformance

Magallanes Makati

Job Title : Technical Support Representative (February 24, 2015 – April 15, 2015)

Job Description and Responsibilities

Handles inbound/outbound calls ; responds to customer calls using product knowledge ; resolves customer questions and issues ; works to build customer confidence in the brand ; promotes opportunities for additional products and services.

National College of Science and Technology

Institute of Industrial Research and Training

Dasmariñas Cavite

Job Title : Industry Coordinator (January 20, 2010 – February 14, 2015)

Job Description and Responsibilities

The Industry Coordinator is directly reporting to the Center Manager yet regularly coordinates with the Discipline Officer on the day to day affair that involves trainee discipline, development and other relevant arrangement. Ensure that the trainees adhere to the discipline and productivity requirements of the different industry partners. Supervise and evaluate the performance and work output of the trainees undergoing in-plant training in the production floor. Monitor attendance and behavior of all trainees performing on the job training. Performs counseling to trainees if needed. Prepares and presents weekly, monthly and yearly overall report to Center Manager.

Monitor and supervise trainees in the following companies :

Schneider Electric(Phil) Inc.; Emerson Network Power ; VAC1-B ; Chiao Lin Electronics(Phil) Corp; MEC Electronics (Phi).Corp.

Intel Technology Philippines, Inc.

Gate Business Park

Javalera, Gen.Trias Cavite

Job Title (1) : Materials Specialist (July 14, 1997 – Dec. 31, 2001)

Job Description and Responsibilities

Sustaining personnel in warehouse with functions like issuing and delivery of raw materials that is requested by the manufacturing, inventory cycle counting, inventory management, receiving incoming deliveries from suppliers and a certified operator of battery operated vehicles like fork lift, stock picker, and rider pallet jack. Good oral and written communication skills for customer service transactions. Checks and updates warehouse inventory, updates daily indicator in the dept. shared drive.

Job Title (2) : Ground Controller / Lead man (Jan. 1, 2002 – Sept. 30, 2002)

Job Description and Responsibilities

Monitor and supervise people (Material handlers/Operators) work load assignments and decision making. Ensure Delivery Notes (DN) are assigned and respond to customer request. Monitors dispatching of finished products for shipment inside the warehouse.

Clarion Manufacturing Corporation of the Philippines

Cavite Export Processing Zone

Rosario, Cavite

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Job Title (1) : Material Controller (May 6, 1992 – May 23, 1995)

Job Description and Responsibilities

Mainly responsible in raw materials handling and maintaining a controlled warehouse inventory. Performs cycle count every quarter of the year. Receives incoming deliveries directly from the supplier and signs receiving documents like invoice and delivery receipts. Reports and communicates inventory irregularities to the Purchasing buyers. Skilled and certified in operating warehouse machines like fork lift and other load lifting equipments.

Job Title (2) : Purchasing Clerk (May 24, 1995 – June 30, 1997)

Job Description and Responsibilities

Responsible in clerical/office functions like data encoding, documentations, telephone and internet communication/conversations, performs basic buyer functions when needed and filing records in Purchasing department. Attending meetings and performs reports using visual presentations.

Landmark Department Store

Ayala Center, Makati City

Job Title : Warehouse Checker (October 1991 – February 1992)

Job Description and Responsibilities

Assigned in Warehouse Receiving Section and responsible in receiving incoming deliveries from suppliers. Checks actual quantity and description of the items delivered versus what is indicated in invoice and delivery receipts. Communicates with the Dept. merchandisers if there are irregularities in the delivered order. Have the authority to reject and not to accept deliveries that has discrepancies or damaged items.

TRAININGS AND SEMINARS ATTENDED

Technical Support Representative Skills (Teleperformance)

Aim and Shoot Principles (Church Of God, World Missions, Phils.)

Christan Life Development Program (Church Of God, World Missions, Phils.)

Care Group Dynamics Training (Church Of God, World Missions, Phils.)

Fire Prevention and Awareness Seminar (National College of Science and Technology)

QC Circle Awareness Training (National College of Science and Technology)

7 QC Tools (National College of Science and Technology)

8Ds of Problem Solving (National College of Science and Technology)

Leadership Training (National College of Science and Technology)

Personality Development Training (National College of Science and Technology)

Environmental, Health and Safety program (Intel Technology Phils. Inc.)

Advanced Chemical Safety (Intel Technology Phils. Inc.)

Safety in Chemical Handling and Disposal (Intel Technology Phils. Inc.)

Battery Operated Vehicle training and Safety in Warehouse (Intel Technology Phils. Inc.)

Manufacturing Ergonomics (Intel Technology Phils. Inc.)

Safety Management By Walking Around (Intel Technology Phils. Inc.)

Code of Conduct – Corporate Business Principles Ethics & Compliance (Intel Technology Phils. Inc.)

Information Security Awareness (Intel Technology Phils. Inc.)

Robbery Response Training (Intel Technology Phil. Inc.)

RECOGNITIONS AND AWARDS RECEIVED

Certificate of Recognition: Finalist for the Employee of the Year 2014 (National College of Science and Technology)

Employee of the Month for the month of June 2014 (National College of Science and Technology)

Perfect Attendance (National College of Science and Technology)

Extra Mile Award – Philippine/China Regional Materials (Intel Technology Phils. Inc.)

For outstanding contribution in conducting SMBWA (Safety Management By Walking Around) consistently for the warehouse. (Intel Technology Phils. Inc.)

For significant support on cleaning up of the assigned area to the team that involves 5 S and safety. (Intel Technology Phils. Inc.)

For supporting the plant shutdown operation during holidays. (Intel Technology Phils. Inc.)

For helping make the people movement successful thru initiative to volunteer and help other departments. (Intel Technology Phils. Inc.)

For outstanding support in making the WLE (Work Life Effectiveness) quarterly activity successful. (Intel Technology Phils. Inc.)

For 5 years of dedicated and committed service which undoubtedly contributed to the growth of the company. (Intel Technology Phils. Inc.)

SPECIAL SKILLS

Exposure to field works

Call center agent skills

Supervisory skills

Strong interpersonal skills

Communication skills

Motivational counseling skills

Computer operations (MS Office)

Truck / Off the road tires quality inspection

Forklift machine operator

Motorcycle driving

EDUCATIONAL BACKGROUND

SCHOOL ADDRESS YEAR

ELEMENTARY : Manuel Rojas Elementary School Cavite City 1974 – 1980

HIGH SCHOOL : Cavite National High School Cavite City 1980 – 1984

COLLEGE : Perpetual Help College of Rizal Las Piñas City 1985 – 1986

Course : B.S. Management

Adamson University Metro Manila 1987 – 1990

Course : Architecture

OTHER COURSE : STI Computer Education Metro Manila 1990 - 1991

Course : Computer Programming

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Frederick A. Martin

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