J a s o n Wo linkedin.com/pub/jason-wo/**/***/**a

acudn5@r.postjobfree.com ( 6 0 2 ) 5 3 1 - 3 6 0 5 3 4 S . E r i e S t # 7 0 7 To l e d o, OH 4 3 6 0 4 OBJECTIVE

Use experience received as a network operation technician to advance my career in networking. I enjoy the exposure I receive in the NOC and look forward to continuing to expand knowledge base as my experience grows. CORE COMPETENCIES

• Ability to describe, troubleshoot, and configure BGP, OSPF, EIGRP, RIP/RIPv2 using various network types (Broadcast, Non- Broadcast Multi-Access, Point-to-Point, Point-to-Multipoint).

• Knowledge of VTP and trunking (ISL and 802.1Q) teamed with understanding of STP/RSTP/PVST+’s operation and rele- vance in a LAN.

• Familiar with 802.11 wireless standards inline with Cisco Unified Wireless Network topologies and technologies as well as work- ing knowledge of Cisco APs and WLCs.

• Ability to create subnetting schemes that meet specified demands of a given network and use NAT/PAT to optimize address space and network security.

• Experience with troubleshooting firewall configuration.

• Ability to apply IOS security features such as zone-based firewalls, port security, AAA, DAI, MD5, PAP, CHAP, and various types of ACLs throughout the network.

• Experience with updating Cisco IOS versions via TFTP, FTP, and USB.

• Understanding of the Information Technology Infrastructure Library’s definitions and organizational strategies. PROFESSIONAL EXPERIENCE

Alexander Open Systems Olathe, KS Feb 2015- Current Network Operation Center Tier 2 Technician

• Troubleshoot routing, switching, and firewall hardware and software issues as a Cisco SmartNet Partner.

• Managed and organize internal documentation regarding client account information such as device passwords, serial num- bers, IP addresses, and contact information.

• Assist in onboarding clients into internal tools including building client specific profiles in Solar Winds and Cisco’s Smart Portal collector.

Insight Enterprises Phoenix, AZ Sept 2013- Dec 2014 Network Operations Center Technician

• 24/7 network monitoring for clients world wide and responding to events in accordance with a time sensitive SLA.

• Verified alarms to be accurate by accessing a variety of client devices including but not limited to routers, switches, firewalls, Windows and Linux servers, Cisco Call Managers, and OOB SIEM devices via CLI and/or GUI.

• Drove issues to resolution by escalating to ISPs, LECs, specialized engineers, or on-site contacts based on NOC investigation.

• Logged actions taken while reporting the progress of the issue in a professional manor to the client. Southwest Autism Research and Resource Center Phoenix, AZ July 2013 – Sept 2013 IT Administrator, Intern

• Configured end users’ computers and installing them into a production network

• Analyzed the network topology and recommending/implementing changes to improve network performance and security

• Responded to and resolved help desk issues as well as recorded details of each incident in the system’s log GoDaddy.com Scottsdale, AZ May 2008 – June 2010

Technical Support, Sales Consultant

• Assisted customers with setting up a website. Explained how websites work and what technologies the customer would need to use.

• Helped troubleshoot customer’s domain name DNS settings (A record, MX record, CNAME), web hosting settings (FTP, HTTP, HTTPS), E-Mail settings (Exchange, SMTP, POP, Webmail), and shopping cart settings while pointing out the functions and benefits of each product.

• Assisted customers with GUIs to set up site builders, traffic analytic tools, SSL Certificates, and Pay-Per-Click Advertising. TECHNICAL CERTIFICATES

• Cisco Certified Network Associate (CCNA Routing and Switching)

• Implementing IOS Network Security (CCNA Security)

• Information Technology Infrastructure Library Foundations V3 ( ITIL V3)

Contact this candidate